Melinda Swint
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Homemaker
Not Applicable
05.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
Administrative Assistant
Gulfstream Aerospace Corporation
06.2015 - 05.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Customer Service Representative
ABM Facilities Services
12.2013 - 05.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
FMLA Maternity Leave
East Georgia Medical Center
07.2012 - 02.2013
Office Administrative Assistant
East Georgia Medical Center
02.2012 - 02.2013
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Developed strong relationships with vendors to ensure timely delivery of medical supplies and equipment.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility's daily operations.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in medical office administration.
- Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for physician cardiology medical facility, scheduling appointments, and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
Full Time Student
Darton College
08.2010 - 12.2011
Electrocardiogram Technician
East Georgia Medical Center
11.2003 - 05.2019
- Reduced wait times for test results by efficiently processing ECG data and promptly delivering reports to physicians.
- Maintained high-quality standards in ECG testing by adhering to established protocols and procedures.
- Assisted physicians with stress tests, ensuring accurate monitoring of patients'' heart activity during exercise.
- Improved patient comfort and safety by providing clear instructions and answering questions regarding the ECG procedure.
- Contributed to overall department efficiency by maintaining accurate records of patient information, test results, and equipment status.
- Collaborated with medical staff to ensure timely diagnosis and treatment of cardiac issues based on ECG results.
- Ensured optimal equipment functionality by performing routine maintenance tasks on ECG machines and related devices.
- Stayed current with industry advancements by attending professional conferences, workshops, and training sessions focused on electrocardiography techniques and procedures.
- Promoted a positive work environment through effective communication with colleagues, supervisors, and other healthcare professionals involved in patient care.
- Demonstrated flexibility in adapting to changing schedules and caseloads while maintaining consistent levels of performance in a fast-paced clinical setting.
- Performed Holter monitor placement on patients as needed, ensuring proper electrode placement for accurate long-term monitoring of heart activity.
- Delivered exceptional customer service to both patients and referring providers by addressing inquiries promptly and professionally.
- Assisted in the education of new team members, sharing knowledge on best practices for successful ECG administration.
- Ensured compliance with all relevant regulatory standards and hospital policies through strict adherence to established guidelines.
- Utilized strong attention to detail when entering patient data into the electronic medical record system, minimizing errors and ensuring accurate documentation.
- Prioritized patient confidentiality by adhering to HIPAA regulations and maintaining discretion when handling sensitive information.
- Actively participated in interdisciplinary team meetings, contributing valuable insights from an ECG technician perspective.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Monitored patient activity during stress test to record data.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Maintained and adjusted cardiology and pulmonary equipment.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
Cardiac Telemetry Monitor Technician
East Georgia Medical Center
11.2000 - 02.2002
- Enhanced patient safety by consistently monitoring vital signs and interpreting EKG data.
- Provided accurate documentation of patient information for timely communication with medical staff.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Assisted in the training of new Monitor Technicians, promoting a cohesive team environment and efficient workflow.
- Established effective communication channels with nursing staff for seamless coordination during emergency situations.
- Ensured proper functioning of telemetry units through regular maintenance checks, reducing downtime and potential errors.
- Contributed to quality improvement initiatives focused on enhancing monitor technician-related processes and procedures.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Adhered to strict hospital protocols regarding patient privacy and confidentiality throughout daily tasks and interactions.
- Demonstrated commitment to continuous professional development by attending relevant courses and workshops related to cardiac monitoring practices.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Safeguarded the accuracy of telemetry readings by carefully applying electrodes according to established guidelines.
- Implemented alarm management strategies that effectively prioritized critical alerts and reduced false alarms, improving overall patient care.
- Anticipated potential issues in telemetry monitoring by proactively addressing technical or equipment-related concerns before they escalated into significant problems.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Education
Associate of Science - Computer And Information Sciences
Ogeechee Technical College
Statesboro, GACertification
First Aid & CPR Adult/Child Training, Ogeechee Technical College, Statesboro, GA
Expiration: 4/2025
Timeline
Homemaker
Not Applicable
05.2019 - Current
Administrative Assistant
Gulfstream Aerospace Corporation
06.2015 - 05.2019
Customer Service Representative
ABM Facilities Services
12.2013 - 05.2015
FMLA Maternity Leave
East Georgia Medical Center
07.2012 - 02.2013
Office Administrative Assistant
East Georgia Medical Center
02.2012 - 02.2013
Full Time Student
Darton College
08.2010 - 12.2011
Electrocardiogram Technician
East Georgia Medical Center
11.2003 - 05.2019
Cardiac Telemetry Monitor Technician
East Georgia Medical Center
11.2000 - 02.2002
Associate of Science - Computer And Information Sciences
Ogeechee Technical College