Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melinda Taylor

Montrose,WV

Summary

Dedicated caregiver with extensive experience in delivering compassionate and efficient home care services. Recognized for exceptional communication skills, adaptability, and unwavering reliability in addressing clients' diverse needs. Proficient in personal care, medication management, and household support, ensuring a holistic approach to client well-being. A collaborative team player committed to fostering positive outcomes and enhancing the quality of life for clients.

Home care professional with comprehensive background in delivering personalized care and support. Known for reliability and maintaining high standards in patient well-being. Adaptable and collaborative team player who excels in dynamic environments, utilizing strong caregiving and interpersonal skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Home Care Aide

Select In Home
10.2007 - 02.2015
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
  • Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.

Customer Service

IBEX Global
03.2016 - 01.2021
  • Provided exceptional customer service to drive satisfaction.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Delivered excellent customer service by addressing inquiries promptly and courteously.
  • Restructured customer service process, ensuring quicker response times.
  • Provided exceptional customer service, cultivating loyal clientele and generating repeat business.
  • Provided extraordinary customer service to clients.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Provided exceptional customer service by addressing client inquiries promptly.

Customer Service Representative

22nd Century Technologies
09.2023 - Current
  • Take calls for Illinois DMV to Schedule Appointments for License services and or direct them to needed department

Customer Service Representative

IBEX GLOBAL
02.2018 - 01.2021
  • Handled calls for billing, adding or changes to existing service as well as directing customer to needed department

Education

High school or equivalent -

Elkins High School
Elkins, WV

Skills

  • Home care
  • Caregiving
  • Cold calling
  • Call center (10 years)

Certification

  • Certified Six Sigma White Belt

Timeline

Customer Service Representative

22nd Century Technologies
09.2023 - Current

Customer Service Representative

IBEX GLOBAL
02.2018 - 01.2021

Customer Service

IBEX Global
03.2016 - 01.2021

Home Care Aide

Select In Home
10.2007 - 02.2015

High school or equivalent -

Elkins High School

Similar Profiles

CREATE PROFILE