Melinda Thomas
Madison,WI
Summary
Proven track record in enhancing operational efficiency and client satisfaction, notably at The Outreach Team. Skilled in workload management and client relationship building, I excel in driving projects to completion while maintaining high safety standards. Achieved significant improvements in process optimization and customer support, demonstrating a strong ability to multitask and adhere to deadlines.
Overview
24
24
years of professional experience
Work History
Independent Contractor
Uber And Lyft
06.2014 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Frequently inspected production area to verify proper equipment operation.
Deputy Director
The Outreach Team
11.2020 - 06.2024
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
- Improved coordination and communications across organization to increase operational efficiency.
- Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
- Optimized team productivity by providing ongoing training and support for staff members.
- Enhanced communication within the organization through regular interdepartmental meetings and updates.
- Increased overall efficiency by identifying areas of improvement and implementing necessary changes.
Census Enumerator
Department Of Commerce Census Bureau
08.2020 - 08.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Utilized various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
Survey Assistant
Avid Ratings/Tetra Tech
06.2012 - 11.2013
- Facilitated seamless project transitions by maintaining accurate records and documentation throughout the survey process, allowing for smooth handovers between team members.
- Expedited field work completion by effectively prioritizing tasks according to project requirements and timelines.
- Streamlined survey processes by effectively collaborating with team members on field assignments.
- Established strong working relationships with clients by providing clear communication throughout the entire survey process.
- Consistently met project objectives through diligent task execution, attention to detail, and effective collaboration with colleagues.
- Enhanced data accuracy by meticulously collecting and recording survey measurements.
- Ensured timely completion of tasks by diligently adhering to project schedules and deadlines.
Agency Contractor
Hewlett Packard, HP
09.2011 - 09.2011
- Delivered high-quality work on time and within budget, earning positive feedback from client
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collected, arranged, and input information into database system.
Underwriting Assistant
American International Group, AIG
08.2000 - 08.2008
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for underwriting assistants.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Facilitated smoother policy issuance by closely coordinating with policy administration team, addressing any issues promptly.
- Developed and maintained strong relationships with agents and brokers, ensuring smooth communication and transaction processes.
- Reduced errors in application documentation, meticulously reviewing and updating records as needed.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor Of Administration - Health Administration
Argosy University
Phoenix, AZ05.2018
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Customer Support
- Multitasking
Timeline
Deputy Director
The Outreach Team
11.2020 - 06.2024
Census Enumerator
Department Of Commerce Census Bureau
08.2020 - 08.2020
Independent Contractor
Uber And Lyft
06.2014 - Current
Survey Assistant
Avid Ratings/Tetra Tech
06.2012 - 11.2013
Agency Contractor
Hewlett Packard, HP
09.2011 - 09.2011
Underwriting Assistant
American International Group, AIG
08.2000 - 08.2008
Bachelor Of Administration - Health Administration
Argosy University
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