Melinda Thompson
Greenville,Mississippi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Office Manager
Jackson Hewitt
- Maintained computer and physical filing systems
- Create, maintain and update filing systems for paper and electronic documents
- Update reports, manage accounts and generate reports for company database
- Oversee office inventory activities by ordering, stocking or the shipment received.
Telesales representative
Comcast
- Made outbound telephone calls to customers and persuasively discussed offers
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Overcome objections using friendly, persuasive strategies.
Customer service representatives
Esther Customer Service
- Actively listened to customers and handled their requirements in a timely fashion
- Data entry the customer information and sets it up for emergency roadside assistance
- Ensure that the customer was taking care of through a courtesy call.
Owner Operator
Catering To Your Nails
09.2012 - 03.2015
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Assessed income and expenses and adapted plans to improve profit levels.
Education
BBA - Business Administration With Accounting
Strayer University
Washington, DC03.2021
Associate of Arts - Business Administration With Accounting
Strayer University
Washington, DC06.2019
Skills
- Business Management Principles
- Train and developing employees
- Policy and Procedure Modification
- Customer Service
- Set Organizational Policies
- Customer Relations
- Business Administration
- Customer Retention
- Written Communication
- Assist Customers
- Workflow Planning
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Tax preparer
- Scheduling
- Detail-oriented
- Information Protection
- Process Payments
- Transportation
More job experiences
2011-2013 Manager of Cefco Stores
2010-2011 Manager of Mac Gas
2007-2010 Commerical Driver
2004-2007 Manager of IHOP
2001-2004 Manager of Dollar General stores
2000-2004 Trainer for Ryan's Steak House
Hobbies
Playing Pool, Cooking, Bowling, Fishing and Dancing.
Certification
- Mainicurist License - 2009-2024
Accomplishments
- Advanced from Tax preparer to Office Manager within 4 years for Great work ethic and being dependable.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner Operator
Catering To Your Nails
09.2012 - 03.2015
Office Manager
Jackson Hewitt
Telesales representative
Comcast
Customer service representatives
Esther Customer Service
BBA - Business Administration With Accounting
Strayer University
Associate of Arts - Business Administration With Accounting
Strayer University