Melinda Trevino

Manage 20 cashiers, Maintained a clean and organized work area, m contributing to a pleasant shopping environment for customers.

• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Educated employees on register use, merchandising, and customer service.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Assisted customers by answering questions and fulfilling requests.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.

Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences
• Educated clients on proper hair care techniques to promote healthier hair between appointments.
• Contributed to the salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
• Stayed current, 30+ years, with industry trends and techniques by attending workshops, trade shows, and continuing education courses.

Owner/operator

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.