MELINDA TULAK
Anchorage,AK
Summary
Trained marketing professional with a solid background and education in developing customer loyalty and managing sales and finance operations.
Overview
17
17
years of professional experience
Work History
Sales Advisor
BMW MINI of Anchorage
Anchorage , AK
02.2020 - Current
- Identified customer needs and tailored solutions accordingly.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Demonstrated product features and benefits to potential customers.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Assisted in the preparation of promotional materials and displays.
- Performed cold calling to generate leads for prospective clients.
- Developed relationships with new and existing clients through contact management systems.
- Leveraged CRM system to manage sales activities and track sales performance.
- Created presentations demonstrating the value proposition of products and services.
- Coordinated with logistics department to ensure timely delivery of goods.
- Utilized CRM software to track progress of sales initiatives.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Sales/F&I
Team CC
Eagle River , AK
04.2013 - 01.2020
- Ensure high levels of customer satisfaction through excellent sales & service.
- Assess customers needs and provide assistance and information on product features
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Cross sell products
- Build productive trust relationships with customer's requirements
- Proven working experience as sales associate
- Understanding of sales principles and customer service practices
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Solid communication and interpersonal skills
- Customer service focus
- Offering financing and extended warranties to customers and providing them with a thorough explanation of aftermarket products and O.E.M accessories and a complete explanation of manufacturer and dealership service procedures and policies.
- Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
- Processing financing deals accurately and securing approval through financial sources to secure approval.
- Understanding and complying with federal, state and local regulations that affect the new and used-vehicle and finance departments.
- Create and maintain a program with the sales department that will ensure all new sales are referred to the F&I department.
- Training and providing the sales team with information on finance programs and the benefits of the dealership's financing and extended service programs.
- Analyzed financial data to determine efficient use of resources.
Sales/F&I Manager
Bob Brady Auto Mall
Decatur , Illinois
01.2010 - 02.2013
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
- Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
- Planned and followed through with inventory management for each store.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Entered time and attendance logs in preparation for payroll.
- Prepared financial documents such as budgets, forecasts and reports.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
Store Support Manager
Sears
Forsyth , Illinois
01.2007 - 01.2010
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
Education
Associates of Arts - Buisness Marketing And Advertising Specialist
University of Phoenix
Expanded Functions Dental Assistant - Expanded Functions Dental Assistant
Midwest Technical Inst.
Lincoln IllinoisSkills
- Customer satisfaction
- Customer service
- Market dynamics
- Product management and pricing
- Product and service knowledge
- On-site product demonstrations
- Sales closing
- Time management ability
- Client account management
- Customer retention abilities
- Account management
- Financial Management
- Regulatory Compliance
- Continuous Improvement
REFERANCES
- Robert Dorshkind - Finance Manager - BMW MINI of Anchorage - 907-952-4077
- Mike Leary - Operational Manager - Team CC - 907-854-2284
- Angie Mann's - Sales Manager - Bob Brady Auto Mall - 217-876-3800
- Paula Bacca - Store Manager - Sears - 505-769-4728
Timeline
Sales Advisor
BMW MINI of Anchorage
02.2020 - Current
Sales/F&I
Team CC
04.2013 - 01.2020
Sales/F&I Manager
Bob Brady Auto Mall
01.2010 - 02.2013
Store Support Manager
Sears
01.2007 - 01.2010
Associates of Arts - Buisness Marketing And Advertising Specialist
University of Phoenix
Expanded Functions Dental Assistant - Expanded Functions Dental Assistant
Midwest Technical Inst.
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