Summary
Overview
Work History
Education
Skills
REFERANCES
Timeline
Generic

MELINDA TULAK

Anchorage,AK

Summary

Trained marketing professional with a solid background and education in developing customer loyalty and managing sales and finance operations.

Overview

17
17
years of professional experience

Work History

Sales Advisor

BMW MINI of Anchorage
Anchorage, AK
02.2020 - Current
  • Identified customer needs and tailored solutions accordingly.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Demonstrated product features and benefits to potential customers.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Assisted in the preparation of promotional materials and displays.
  • Performed cold calling to generate leads for prospective clients.
  • Developed relationships with new and existing clients through contact management systems.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Created presentations demonstrating the value proposition of products and services.
  • Coordinated with logistics department to ensure timely delivery of goods.
  • Utilized CRM software to track progress of sales initiatives.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Sales/F&I

Team CC
Eagle River, AK
04.2013 - 01.2020
  • Ensure high levels of customer satisfaction through excellent sales & service.
  • Assess customers needs and provide assistance and information on product features
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Cross sell products
  • Build productive trust relationships with customer's requirements
  • Proven working experience as sales associate
  • Understanding of sales principles and customer service practices
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Solid communication and interpersonal skills
  • Customer service focus
  • Offering financing and extended warranties to customers and providing them with a thorough explanation of aftermarket products and O.E.M accessories and a complete explanation of manufacturer and dealership service procedures and policies.
  • Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
  • Processing financing deals accurately and securing approval through financial sources to secure approval.
  • Understanding and complying with federal, state and local regulations that affect the new and used-vehicle and finance departments.
  • Create and maintain a program with the sales department that will ensure all new sales are referred to the F&I department.
  • Training and providing the sales team with information on finance programs and the benefits of the dealership's financing and extended service programs.
  • Analyzed financial data to determine efficient use of resources.

Sales/F&I Manager

Bob Brady Auto Mall
Decatur, Illinois
01.2010 - 02.2013
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
  • Planned and followed through with inventory management for each store.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Entered time and attendance logs in preparation for payroll.
  • Prepared financial documents such as budgets, forecasts and reports.
  • Established relationships with banking partners to secure favorable terms on financing arrangements.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Negotiated contracts with vendors in order to obtain competitive pricing structures.

Store Support Manager

Sears
Forsyth, Illinois
01.2007 - 01.2010
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.

Education

Associates of Arts - Buisness Marketing And Advertising Specialist

University of Phoenix

Expanded Functions Dental Assistant - Expanded Functions Dental Assistant

Midwest Technical Inst.
Lincoln Illinois

Skills

  • Customer satisfaction
  • Customer service
  • Market dynamics
  • Product management and pricing
  • Product and service knowledge
  • On-site product demonstrations
  • Sales closing
  • Time management ability
  • Client account management
  • Customer retention abilities
  • Account management
  • Financial Management
  • Regulatory Compliance
  • Continuous Improvement

REFERANCES

  • Robert Dorshkind - Finance Manager - BMW MINI of Anchorage - 907-952-4077
  • Mike Leary - Operational Manager - Team CC - 907-854-2284
  • Angie Mann's - Sales Manager - Bob Brady Auto Mall - 217-876-3800
  • Paula Bacca - Store Manager - Sears - 505-769-4728

Timeline

Sales Advisor

BMW MINI of Anchorage
02.2020 - Current

Sales/F&I

Team CC
04.2013 - 01.2020

Sales/F&I Manager

Bob Brady Auto Mall
01.2010 - 02.2013

Store Support Manager

Sears
01.2007 - 01.2010

Associates of Arts - Buisness Marketing And Advertising Specialist

University of Phoenix

Expanded Functions Dental Assistant - Expanded Functions Dental Assistant

Midwest Technical Inst.

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MELINDA TULAK