Melinda Uddin
Queens,NY
Summary
Patient-centered Operations Supervisor with extensive experience specializing in process improvement, team development, and service excellence. Proven ability to lead cross-functional teams, implement data-driven strategies, and enhance patient experience. Skilled in employee engagement, conflict resolution, and performance management. Passionate about driving organizational excellence through collaboration, innovation, and continuous improvement.
Overview
6
6
years of professional experience
Work History
Supervisor, Operations
Northwell
06.2023 - Current
- Lead daily operations and supervise staff to ensure optimal workflow and productivity.
- Implemented process improvements that enhanced patient experience and reduced inefficiencies.
- Collaborated with cross-functional teams to develop performance strategies and training programs.
- Supported employee engagement through recognition initiatives and coaching.
- Monitored team performance and conducted evaluations in alignment with HR guidelines.
Lead Patient Account Representative
Northwell
10.2022 - 06.2023
- Trained new staff and served as a resource for account management and billing procedures.
- Resolved complex billing issues and collaborated with insurance providers and patients.
- Maintained accurate records and ensured compliance with financial policies.
Patient Account Representative
Northwell
03.2021 - 10.2022
- Verified insurance, processed payments, and educated patients on financial responsibilities.
- Ensured accurate coding and billing to support revenue cycle operations.
- Delivered high-quality customer service to patients and families.
Associate Patient Account Representative
Northwell
02.2021 - 03.2022
- Conducted insurance verification and demographic updates.
- Entered data into Athena IDX and ensured compliance with coverage requirements.
- Communicated financial responsibilities to patients prior to services.
Administrative Support Associate
Northwell
10.2019 - 02.2021
- Managed patient check-in/out, appointment scheduling, and provider calendar adjustments.
- Trained new staff on office procedures and medical terminology.
- Provided front-line support and maintained a welcoming environment.
Education
Queens Community College- Current
Queens, NYSkills
- Patient Experience Strategy
- Service Excellence Initiatives
- Team Leadership & Supervision
- Data Analysis & Performance Metrics
- Process Improvement
- Employee Engagement & Recognition
- Communication & Change Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ongoing leadership development and continuing education
- Familiarity with HCAHPS and patient experience survey tools
Timeline
Supervisor, Operations
Northwell
06.2023 - Current
Lead Patient Account Representative
Northwell
10.2022 - 06.2023
Patient Account Representative
Northwell
03.2021 - 10.2022
Associate Patient Account Representative
Northwell
02.2021 - 03.2022
Administrative Support Associate
Northwell
10.2019 - 02.2021
Queens Community College- Current
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