Melinda Valdez
Summary
Proven leader with extensive experience at MNM Fitness LLC, adept in staff management and operational efficiency. Excelled in customer retention, enhancing gym atmosphere, and fostering team leadership. Implemented strategies boosting revenue and membership enrollments. Skilled in logistics management and creating inclusive, safe fitness environments. Achieved significant improvements in company culture and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Manager of Operations
MNM Fitness LLC
08.2020 - Current
- Led hiring, onboarding and training of gym staff for various roles.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained employees on general procedures, gym rules, operation of equipment, and duties.
- Set and managed employee work schedules for coverage in assigned areas.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Managed fitness center by maintaining equipment, facility cleanliness, and ordering supplies for fitness sanitation and overall atmosphere.
- Created and updated fitness programs focused on CrossFit for both competitors and beginners, cardio, strength and conditioning, and bodybuilding.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Head Coach
MNM Fitness LLC
03.2019 - Current
- Interviewed, hired, trained and oversaw 10-14 coaches.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Modified exercises to meet specific participant limitations and needs.
- Listened to member concerns and resolved issues promptly to maintain satisfaction.
- Attended diverse learning opportunities and maintained peak personal fitness levels.
- Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Managed group fitness classes of up to 30 members.
- Led weekly classes for up to 30 individuals with consistent participation and positive feedback.
- Performed regular assessments of participant fitness levels and progress toward performance goals.
- Promoted safe and inclusive environment for all clients and members.
- Promoted fitness classes to boost gym attendance.
- Utilized effective record-keeping system for tracking customer information and satisfaction.
- Assisted with marketing and promoting of classes and services.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Led running, mobility, ladies only, bodybuilding, and group CrossFit classes.
- Set up and broke down equipment before and after classes.
- Demonstrated proper form and technique to prevent injury.
CrossFit Trainer
MNM Fitness LLC
08.2018 - Current
- Managed group fitness classes of up to 30 members.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Used music to motivate and energize classes.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Counseled participants on nutrition to help reach fitness goals.
Membership Retention Specialist
FitnessLab CrossFit
01.2016 - 05.2016
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enforced policies and procedures to increase efficiency.
Retail Sales Associate
Charlotte Russe
08.2012 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
District Tutor
Donna Independent School District
08.2008 - 07.2012
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Administered standardized tests to assess student strengths and weaknesses.
- Issued reports updating students, parents and teachers on student progress.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Mentored and coached students with focus on developing independence and self-confidence.
Education
Bachelor of Science - Nutrition And Foods + Exercise And Sports Science
Texas State University
San Marcos, TX07.2016
Skills
- Logistics Management
- Customer Retention
- Health and safety compliance
- Customer Service
- Team Leadership
- Schedule Management
- Policies and procedures implementation
- Operational Efficiency
- Onboarding and Orientation
- Staff Management
Timeline
Manager of Operations
MNM Fitness LLC
08.2020 - Current
Head Coach
MNM Fitness LLC
03.2019 - Current
CrossFit Trainer
MNM Fitness LLC
08.2018 - Current
Membership Retention Specialist
FitnessLab CrossFit
01.2016 - 05.2016
Retail Sales Associate
Charlotte Russe
08.2012 - 03.2020
District Tutor
Donna Independent School District
08.2008 - 07.2012
Bachelor of Science - Nutrition And Foods + Exercise And Sports Science
Texas State University
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