Melinda Valdez-Cantu

Patient Access Representative

John Peter Smith Hospital

Fort Worth, TX

10.2004 - 07.2024

Provided customer service by answering patient questions and addressing concerns.
Scanned documents into electronic health record system as needed.
Assisted with scheduling follow-up appointments according to provider availability.
Verified insurance information, collected payments, and scheduled appointments.
Adhered to HIPAA regulations when handling confidential patient information.
Reviewed patient accounts for accuracy on a regular basis.
Greeted patients upon arrival and directed them to the appropriate area.
Ensured that all necessary documentation is completed prior to discharge of patient.
Maintained a clean and organized reception area.
Provided support with various tasks such as scheduling tests, ordering supplies.
Answered incoming calls in a professional manner.
Maintained accurate records of services provided during each visit or procedure.
Prepared letters and documents for mailing as requested by supervisor or physician staff.
Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Assisted with the completion of medical forms and records.
Responded promptly to emails from patients regarding appointment changes or cancellations.
Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Ensured all necessary paperwork was completed prior to patient visits.
Inputted patient demographic data into electronic health record system.
Performed administrative duties such as filing, faxing, photocopying.
Sorted and distributed incoming mail daily.
Scheduled patient appointments over phone and in person, maximizing productivity.
Referred patients to appropriate professionals and services.
Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Documented and managed patient information in computer system.
Answered patient questions and fielded complaints to resolve issues.
Obtained proper authorization and identification to release confidential medical records.
Scheduled patient appointments and procedures.
Utilized technology and specialized software to maximize productivity.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Registered patients by verifying records to update computer system and patient charts.
Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Verified demographics and insurance information to register patients in computer system.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Applied HIPAA privacy and security regulations while handling patient information.
Coordinated scheduling of appointments across multiple departments to optimize patient care.
Provided directions and information to patients and families, enhancing their hospital experience.
Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Utilized hospital systems to update patient records, ensuring accuracy and completeness.

Summary

Overview

Work History

Patient Access Representative

Education

High School Diploma -

Skills

Timeline

Patient Access Representative

High School Diploma -

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