Melinda Vance
Yuma,AZ
Summary
Experienced and detail-oriented professional with a strong background in automotive warranty administration and hospitality management. Proven ability to lead teams, coordinate daily operations, and ensure compliance with industry standards. Skilled in managing vendor relationships, handling logistics, and improving workflow efficiency. Adept at multitasking in fast-paced environments while maintaining exceptional customer service and operational excellence. Committed to problem-solving, process improvement, and delivering results that support organizational success.
Overview
16
16
years of professional experience
Work History
General Manager
Getaways Resorts
12.2018 - 07.2023
- Led daily operational meetings with department managers to review guest arrivals/departures and coordinate team responsibilities.
- Oversaw daily resort operations, ensuring high standards of guest service, cleanliness, and efficiency.
- Managed vendor communications, obtained quotes, and coordinated maintenance or improvement projects as needed.
- Handled ordering and inventory management of supplies to support smooth day-to-day operations.
- Responded to guest inquiries and internal communications via email to ensure prompt and effective resolution of issues.
- Provided leadership and direction to staff, fostering a positive work environment and ensuring alignment with company goals.
Warranty Administrator
Ford Moyer Company
02.2007 - 09.2017
- Reviewed and monitored daily emails to track warranty payment statuses and resolve outstanding claims.
- Identified, corrected, and resubmitted warranty repair orders to ensure compliance with manufacturer policies and secure prompt reimbursement.
- Collaborated with service advisors and technicians to validate repair documentation and accuracy of submitted claims.
- Maintained detailed records of warranty submissions, adjustments, and payments for audit and reporting purposes.
- Ensured timely processing of all warranty claims to meet dealership and manufacturer deadlines.
- Audited warranty repair orders for accuracy and completeness before submission to manufacturers.
- Interpreted manufacturer policies and guidelines to ensure all claims met compliance standards.
- Tracked and analyzed claim approval/denial trends to identify recurring issues and implement corrective measures.
- Trained service department staff on proper warranty documentation and submission procedures while communicating with management, and manufacturers to resolve complex claim disputes.
Education
GED -
Kennedy High School
La Palma, CA06.1973
Skills
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Email & Business Communication
- Time Management
- Operations Management
- Team Leadership & Coordination
- Project Coordination
- Process Improvement
- Data Entry & Record Management
- Warranty Claims Processing
- Claims Analysis & Resolution
- Regulatory Compliance Knowledge
- Vendor & Supply Chain Management
- Inventory & Procurement Management
- Attention to Detail
Timeline
General Manager
Getaways Resorts
12.2018 - 07.2023
Warranty Administrator
Ford Moyer Company
02.2007 - 09.2017
GED -
Kennedy High School
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