Melinda Vanoy

• Interacted kindly with patients and displayed positive, outgoing attitude resulting in long-term, professional relationships.
• Assume responsibility and accountability for providing support services to ensure continuity of care and help to meet department goals as directed by health care team.
• Worked closely with administrative and clinical teams to play key role in patient care and future.
• Track progress and appointments of multiple patients while keeping their information private and confidential.
• Identified issues, analyzed information, and provided solutions to problems.
• Consult patients to gauge their satisfaction with their care, collect information and elevate any concerns to clinic administrator.
• Successfully created weekly excel reports to track CNR referrals clean, contacting 100+ patients, and Physician's Offices.

• Run efficient operations prepare paperwork, photocopies, and analysis required documents
• Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
• Discussed authorization forms, precise condition, and respond to inquiries during registration
• Fast-paced work environment, prepared for any changes that may arise
• Schedule 2nd dose appointments
• Assist patients in observation waiting room
• Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Office Administrator

• Create and support office budget projects, and delivering 30% of overhead costs
• Established workflow processes, monitored daily, and implemented modifications
• Organize files, invoices, purchase orders, and receipts
• Ensuring office employees and staff are happy and productive
• Answering phone calls and responding to voicemails and emails
• Maintaining inventory of office supplies and ordering fresh supplies as needed
• Organized daily basis to complete tasks with precision, timeliness, and flexibility

Purchasing

• Negotiated with vendors to achieve optimal pricing and consistent availability
• Data entry of purchase orders into company program system
• Verified flexibility with vendors and meet company deadlines
• Complete documentation and records of all purchasing activities
• Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders
• Assessed areas of service concern and developed improvement plans

Receptionist

• Cheerfully greeting guests providing positive first impression
• Carry out office procedures organized and monitoring logbooks
• Providing administrative and clerical support
• Contributing to staff by accomplishing tasks as needed
• Answered telephone lines, relay messages, and provide support to callers

• Assist CFO, President, and Vice President with daily operations
• Communicate with local universities and agencies for job placement
• Manage company website, changes, and list job openings
• Organized actives, health fairs, and wellness programs for in-house and guests. Contacting local businesses to volunteer their time
• Screened 80+ calls and emails and initiated actions to respond or direct messages for managers
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
• Created expense reports, budgets, and filing systems for all management team

• Helped over 100 inbound calls from customers every day with positive attitude and focus on customer satisfaction
• Performed account inquiries or technical support across various time zones
• Received awards accomplishment increase sales performances
• Verify customer satisfaction, support engagement, and problem resolution from requests with follow-up calls to customers
• Record transactions and support interactions in customers account for future reference
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Account Manager

• Confirmed clinic subleases every month
• Collaborate with records department and quality assurance regarding Workers’ Compensation/Casualty issues
• Hand-delivered 30% of sensitive (IME) reports to clients as requested
• Schedule Independent medical examination appointments for Department of Labor & Industries, workers’ compensation, legal, and casualty
• Maintained excellent attendance record, consistently arriving to work on time
• Troubleshoot scheduling conflicts with physicians and clinics
• Communication networking skills built trusting bonds with clients, able to identify their needs, challenges, and provided solutions
• Oversaw daily operations to ensure high levels of productivity
  

Medical Records Manager

• HIPPA Compliance by maintaining patient records confidentiality
• Data entry of all medical records received, information entered database
• Identified new methods to optimize medical records management.
• Trained and distributed work between staff for charting medical records in time for clinics
• Kept accurate log of all requests for medical information and records received
• Reviewed charts and flagged incomplete or inaccurate information
• Create clinic schedule emailed out to doctors, pull patient charts by appointments, and clinic location
• Made sure all patient files were charted, put them into correct bins, and were ready for pickup by Clinician
  

Clinic Coordinator / Clinician

• Covered all operations of clinics, from checking in appointments, logging height, weight, and blood pressure, and assisting patients to their exam room
• Provided patients with detailed information on what to expect during their evaluation and answered their questions and concerns
• Worked with multiple specialty doctors, kept them organized, and kept clinic running smoothly
• Received, entered all encoding records, and mail
• Resolved problems, improved operations, and provided exceptional clinic support
• Used coordination and planning skills to achieve results according to schedule