MELINDA VAZQUEZ
Homestead,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Personal Care Assistant
Freedom Care
Bronx, NY
01.2024 - Current
- Support clients with daily tasks, enhancing safety and well-being through attentive care.
- Provide emotional support, building trust and improving client satisfaction.
- Engage clients in social activities, fostering companionship and reducing feelings of isolation.
- Assist clients with personal hygiene and grooming, promoting dignity and self-esteem.
- Coordinate meal preparation and nutrition planning, supporting overall health and wellness.
Front Desk / Customer Service Representative
Lincoln Health Supply
North Bay Village, FL
08.2022 - 01.2024
- Manage high call volumes, enhancing client satisfaction and response efficiency.
- Oversee email and paperwork processes, ensuring seamless communication and documentation.
- Verify insurance eligibility, resolving coverage issues with providers effectively.
- Maintain confidential patient records, ensuring accuracy and compliance.
- Conduct follow-up calls to clients, reinforcing relationships and encouraging feedback.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
Waitress / Bottle Service
Tiesto Café / Made in DR
Miami, FL
03.2022 - 01.2024
- Serve food and drinks efficiently, ensuring high customer satisfaction and repeat visits.
- Maintain cleanliness and order at tables, enhancing dining experiences.
- Handle customer requests promptly, resolving issues to ensure guest satisfaction.
- Upsell menu items based on guest preferences, enhancing overall dining experience.
- Assist in training new staff on service protocols and menu knowledge.
Education
No Degree - Criminal Justice
LaGuardia Community College
Long Island City, NY2014
Skills
- Data entry
- Customer service
- Call Handling
- Problem Resolution
- Insurance Verification
- Adaptability
- Administrative support
- Active listening
- Critical thinking
Timeline
Personal Care Assistant
Freedom Care
01.2024 - Current
Front Desk / Customer Service Representative
Lincoln Health Supply
08.2022 - 01.2024
Waitress / Bottle Service
Tiesto Café / Made in DR
03.2022 - 01.2024
No Degree - Criminal Justice
LaGuardia Community College