Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Weichman

145 Harrison Ave

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at Applebees Bar and Grill. Leveraged exceptional customer service and POS operation skills to improve guest experiences and streamline operations. Excelled in a high-pressure environment, demonstrating unparalleled multitasking abilities and a warm, engaging demeanor. Recognized for fostering team collaboration and driving performance improvement.

Overview

20
20
years of professional experience

Work History

Server/bartender

Applebees Bar and Grill
09.2019 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Pizza Hut
10.2018 - 08.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Sever

Bob Evans Restaurant
09.2004 - 04.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Regents -

Oakfield Alabama Central School
Oakfield, NY
06.2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Service prioritization
  • Performance improvement
  • Guest relations management
  • Shift management
  • POS operation
  • Server training
  • Positive guest interactions
  • Customer feedback management
  • Team player
  • Warm and friendly
  • Reliability
  • Multitasking
  • Multitasking Abilities
  • High energy and stamina
  • Cool under pressure
  • Excellent communication

Timeline

Server/bartender

Applebees Bar and Grill
09.2019 - 02.2025

Server

Pizza Hut
10.2018 - 08.2019

Sever

Bob Evans Restaurant
09.2004 - 04.2017

Regents -

Oakfield Alabama Central School

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Melinda Weichman