Melinda Williams

• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Conducted regular rounds to check on patients' safety and proactively address issues.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Coordinated with other health team members to ensure continuity of care for each patient.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Cleaned and sanitized rooms between patient visits to maintain infection control standards.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Responded quickly to emergency situations in order to provide life-saving interventions.
• Helped transfer patients from bed to wheelchair or vice versa using safe lifting techniques.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Provided emotional support to patients and family members during difficult times.
• Observed changes in condition or behavior of patients and reported any changes promptly to supervisor and nurse practitioner.
• Collaborated with multidisciplinary team members to ensure optimal patient outcomes.
• Assisted in range of motion exercises to increase the mobility of patients.
• Ensured compliance with all applicable laws and regulations related to Home Health Care Services.
• Educated family members on how to provide basic care for their loved ones at home.
• Attended educational seminars related to nursing assistant responsibilities regularly.
• Planned and served meals and snacks to patients according to prescribed diets.
• Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
• Scheduled transportation for appointments when necessary.
• Provided emotional support to patients and families during difficult times.
• Answered patient call signals and signal lights to determine patients' needs.
• Monitored vital signs such as blood pressure, pulse rate, temperature and respiration rate.
• Took accurate measurements such as height, weight, head circumference, as directed by nurse practitioners and physicians.
• Provided bedside care for patients, including bathing, dressing, and grooming.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Reminded patients to take prescribed medications or nutritional supplements.
• Conducted regular safety checks in order to identify potential hazards within the home environment.
• Provided assistance with daily living activities such as meal preparation, light housekeeping tasks.
• Assessed the needs of each patient and developed an individualized plan of care accordingly.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Maintained records of patient care services performed and patient progress notes.
• Developed individualized plans of care for each patient based on their specific needs.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Supported medical staff during treatment procedures like wound dressing.

• Maintained accurate records of collections, payments, and adjustments.
• Monitored new regulations related to collections activities and ensured compliance at all times.
• Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
• Utilized various computer systems to manage data entry, tracking, reporting and other administrative tasks.
• Prepared detailed reports for management on past due accounts and collection efforts.
• Assisted with legal proceedings related to collections activities when necessary.
• Analyzed financial statements in order to determine the risk level associated with each debtor.
• Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
• Developed strategies for collecting past due balances from customers.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Performed skip tracing activities to locate debtors.
• Monitored overdue accounts using automated information systems.
• Arranged debt repayment or established schedules for repayment based on customer's financial situation.
• Provided excellent customer service by responding promptly to customer inquiries or complaints.
• Performed administrative functions for assigned accounts, recorded address changes and purged records.
• Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Negotiated payment plans with delinquent customers in order to minimize bad debt losses.
• Assisted in developing processes that improved efficiency within the department.
• Received payments and posted amounts to customer accounts.
• Contacted customers to negotiate payment arrangements or settlements on delinquent accounts.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Verified customer accounts and updated account information.
• Wrote appeal letters to insurance companies for denial of claims.
• Contacted customers with delinquent accounts to solicit payment.
• Reviewed credit applications for accuracy and completeness before submitting them to the credit department for approval.
• Collaborated with external vendors such as attorneys and collection agencies, in order to maximize recovery rates on overdue invoices.
• Provided excellent customer service by responding to inquiries in a timely manner.
• Accepted and processed customer payments and applied toward account balances.
• Contacted insurance companies to check status of claim payments.
• Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
• Advised delinquent customers on strategies for debt repayment.

Admiting patients, verifying insurance for payment. Interacting with patients.

• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Performed clerical tasks such as photocopying, faxing, filing, and sorting mail.
• Maintained confidentiality of patient information according to HIPAA regulations.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Assisted physicians and other healthcare providers with patient care documentation.
• Monitored office supplies inventory and placed orders when necessary.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Verified patient information and insurance coverage to ensure accuracy of records.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with staff members to ensure efficient workflow in the emergency department.
• Answered phone calls promptly and responded to messages in a timely manner.
• Collected copayments at check-in and check-out desk utilizing proper cash handling techniques.
• Managed release of information requests ensuring accuracy of each request.
• Responded to requests for medical records from attorneys or outside agencies.
• Greeted visitors, checked-in patients, and handled scheduling conflicts efficiently.
• Processed incoming requests for medical records from external sources.
• Scheduled and confirmed patient appointments and consultations.
• Scheduled appointments for follow-up visits with primary care physician or specialist.
• Arranged hospital admissions for patients as required.
• Assisted front office staff with registration process when necessary.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Provided customer service to patients by answering inquiries regarding their visit to the ER.
• Demonstrated excellent customer service skills when interacting with patients and their families.

• Managed and organized physical and digital filing systems for easy access and retrieval.
• Coordinated with IT department to troubleshoot and resolve issues in the digital filing system.
• Inspected materials or files to verify correct placement, legibility or condition.
• Handled confidential material with discretion in accordance with company regulations.
• Responded to requests for file retrieval, ensuring timely and accurate access to documents.
• Sorted or classified information according to content, purpose or user criteria.
• Located missing records by searching files or contacting individuals assigned to records.
• Created new files when necessary following established protocols.
• Handled sensitive documents with discretion, adhering to confidentiality agreements.