MELINDA GAYTAN
Laredo,United States
Summary
Well‑organized and efficient professional with strong proficiency in office administration, data management, database systems, and word processing. Demonstrates rapid learning ability and adaptability across diverse environments while maintaining a high level of professionalism, accuracy, and reliability. Committed to continuous learning and expanding knowledge to enhance overall performance and organizational efficiency
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Scribe
Dr. Pablo Trevino
09.2022 - Current
- Assisted in patient intake and documentation, ensuring accurate medical records management.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Coordinated patient scheduling and follow-up appointments to enhance clinic
- Educated patients on treatment plans and procedures, improving overall patient understanding.
- Trained new staff on office procedures and electronic health record systems for seamless integration.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Processed medical claims accurately, ensuring compliance with coding standards and regulations.
- Reviewed patient records for accuracy, identifying discrepancies to minimize billing errors.
- Managed multiple accounts efficiently, maintaining organized documentation and timely follow-ups.
Lead Medical Assistant
VITALMED
02.2018 - Current
- Obtain Vitals, Medical history
- Perform rapid labs such as; Flu (ALERE), RSV (ALERE), STREP, MONO, H-PYLORI, HCG, Urinalysis
- Assist providers with procedures such a wound closer, nail abstraction, or etc.
- Handle pt calls such as pharmacy changes or lab results
- Call in prescriptions
- Educate pt with crutch training, BRAT diets
- Perform EKG, Neb treatments, and Ear irrigation, and vision acuity test
- Schedule our pt for MRI, CT, or referrals.
- Handle prior auth for MRI, CT, or referrals with specialist
- Guide and Maintain patient flow steady
- Assist with weekly Inventory
- Maintain all labs and reports completed within timely manner.
- Provide excellent customer service
- Handle and solve difficult situation within timely matter and with sympathy
- DOT: make sure all inventory is in order, report all drug collection to the correct MRO, make sure to explain guidelines to donor.
- DOT: make sure to explain proper step to perform an alcohol test, Urine drug test, and hair collection.
- DOT: perform monthly calibration with Alcohol machine.
Medical Assistant
Doc-Aid Urgent Care
10.2017 - 02.2018
- Train to perform regular test such as; flu, strep, mono, rsv, pregnancy, and therapeutic injection.
- I would assist active Nurse Practitioner to perform procedures such a IV, suturing, any patient with a critical case that was required to be transfer to emergency room, and to remove IV from patients.
- Also, did perform phlebotomy on the patients were ask to do lab work or collect samples such as (throat culture, vaginal culture, urine culture, wound culture).
- Any test or labs were supposed to be login in a binder to track on inventory and for future auditing.
- Front Desk duties we has to greet all patient and check them in, insurance eligibility and verification was a mandatory for all patients.
- Daily petty cash was also count beginning and at the ending of my shift.
- Patient call back was also done to make sure our patient were feeling better also to make sure if they had any questions or concerns after they were seen.
Medical Assistant/ Front
Dennis D. Cantu, MD
06.2016 - 05.2017
- Cross train was a mandatory in Dr. Cantu office, my daily duties was to manage front office to run smoothly and professional.
- I did help assist Dr. Cantu in the back office when our back office nurse would not attend work.
- I'm able to handle medical records, report Home Health, handle medication for all patient, order medical supplies (DME), maintain full schedule for each day, schedule appointment for such as: X-ray or CT scan, and schedule appointment of referred doctors by Dr. Cantu.
- Each day i had to turn daily report that would contain money and balance for each patient and count of all patient that attend.
- Reason for Leaving: To take care my finance grandmother as a caretaker, and negative work environment.
Cashier, Front Desk Manager, Bakery Manager, Claims Manager
Walmart Supercenter
08.2010 - 06.2016
- Handle all damaged products in the store. All damaged products must be process threw the system and report on the daily report.
- Approval code were needed by suppliers and other products were sent to claims warehouse.
- Bakery Manager duties were to manage employees to finish all task before end of shift, have all bread and sweeties ready before 7am, manage employee schedules, prepare for all holiday events.
- Weekly reports were always in check, end of the month inventory, and once a month inspection.
- Front Desk Manager duties is to manages all cashiers to maintain all register's running.
- Check daily dash maintain balance and handle customers with customer service or complaints.
- Reason for Leaving: Received an opportunity in the medical field with Dr. Cantu
Education
High School Diploma -
United South High School
05.2010
Bachelor of Accounting -
Laredo Community College
Laredo, TX05-2029
Medical Assistant - Medical Assistant
Kaplan College
Renton, WA05-2015
Skills
- Customer service
- Medical terminology knowledge
- Patient scheduling
- HIPAA compliance
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Phlebotomy
- Data entry
- Procedure assistance
- Electronic medical records
- Specimens collection and processing
- Insurance verification
- Medical procedures
- Critical thinking
- Problem resolution
- Microsoft program's
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Paperwork processing
- Team development
- Staff training
Certification
- CMA
- January 2019 to January 2020
ADDITIONAL INFORMATION
- Skills
- Assisting Physician with minor office procedures
- Injection, Venipuncture and blood draws
- Explaining treatment procedures, medication, diets and physicians' instruction to patients
- Urine Specimen Collection
- Patient Charting
- Insurance Eligibility
- Dedicated Team Player
- Able to work under pressure
- Maintain Confidentiality
- Flexible
- Vitals
- Able to perform such as; Flu Test, Strep Test
- Operate EKG and Doppler
- Able to remove staples from surgical incisions
- Able to remove IV from patients
- Phlebotomy
- Calling prescriptions refills or prescriptions for Physician
- Management skills
- DOT
- Wound care
Languages
English
Spanish
Timeline
Medical Assistant/ Scribe
Dr. Pablo Trevino
09.2022 - Current
Lead Medical Assistant
VITALMED
02.2018 - Current
Medical Assistant
Doc-Aid Urgent Care
10.2017 - 02.2018
Medical Assistant/ Front
Dennis D. Cantu, MD
06.2016 - 05.2017
Cashier, Front Desk Manager, Bakery Manager, Claims Manager
Walmart Supercenter
08.2010 - 06.2016
High School Diploma -
United South High School
Bachelor of Accounting -
Laredo Community College
Medical Assistant - Medical Assistant
Kaplan College