Melinda A. Tillman-Leflore
Mckinney,TX
Summary
Experienced professional proficient in gathering, reviewing and reporting on inspection information. Successful at completing both visual and physical inspections to evaluate compliance. Ready to apply several years of experience and take on new long-term position.
Overview
37
37
years of professional experience
Work History
Production Quality Inspector
Ericsson Global Services
Lewisville, TX
03.2022 - Current
- Completed timesheets, traceability forms and documentation on time.
- Worked closely with supervisors and the lead to understand and meet quality specifications.
- Distributed materials, supplies, and subassemblies to work areas.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Investigated complaints regarding product quality and recommended changes in process or design to prevent recurrence.
- Followed industry standards and manufacturer instructions to calibrate measurement tools.
- Analyzed and interpreted blueprints, data and manuals to determine precise specifications.
- I helped train the new inspectors that came on board.
- Collaborated with other departments on improvement projects related to quality assurance initiatives.
Customer Service Leader
Burlington Coat Factory Department Store
Frisco, TX
05.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.Cleaned and inspected parts and assemblies at each production stage and documented production defects.Repaired electronic equipment and point-of-sale terminal components via soldering and other detail assembly processes.
Professional Mail Insertion Operator/Lead Supervisor
Oneil Data Solution
Plano, TX
04.2021 - 01.2022
- Loaded paper stock onto feeders at beginning of each run.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Inspected finished products for accuracy and completeness prior to sealing envelopes or packaging for shipment.
Cashier
Kolache Factory
Frisco, TX
10.2019 - 11.2020
- Recommended and assisted customers select merchandise based on wants and needs.
- Managed up to 30 associates.
- Responsible for opening and closing the store as scheduled.
- Assisted Store Managers with day to day sales goals.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Assistant Store Manager
TJmaxx
Germantown, TN
09.2015 - 08.2019
- Responsible for merchandising, customer service, & operational standards within a 9.5 million dollar store.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Develops creative plans to increase sales.
- Manages daily activity of sales floor, backroom, service desk, & cash office.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
SMT Production Supervisor
Diversified Technology Inc
Ridgeland, MS
06.2011 - 02.2013
- Drive Continuous Improvement initiatives in the Surface Mount Department by analyzing production and operating reports and resolve problems to prevent operational delays.
- Oversee and review the status of all WIP in SMT and status of each machine and schedule jobs on the SMT Production Log Sheet.
- Create SMT production schedules and monitor efficiency to ensure completion of products and production dates are met.
- Confer or engineers to plan or review work activities or to resolve production problems.
- Understand, follow and enforce procedures, including ISO-9001 requirements and IPC standards.
- Responsible for reconciling and approving production staff time sheets and vacation requests.
Soldering Specialist
Diversified Technolgy
Jackson, MS
02.2005 - 01.2010
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
- Improved work productivity by operating power grinders, files, wire brushes, chemical solutions and cleaning compounds.
- Melted and applied solder along adjoining edges of workpieces to solder joints.
- Marked or tagged material with job number, piece marks and other identifying marks.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Repaired electronic equipment and point-of-sale terminal components via soldering and other detail assembly processes.
- IPC ESD Certification
- ISO 9001 Certification
Surface Mount Operator/SMT Technician
Diversified Technology Inc
Ridgeland, MS
05.2004 - 06.2009
- Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions.
- Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications.
- Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results.
- Mark and tag components so that stock inventory can be tracked and identified.
- Repair and trouble shot machines to ensure continues production.
- Generate report for all trouble encounters in the line especially on the machine.
Shipping Clerk/PCB Programmer
Diversified Technology Inc
Ridgeland, MS
06.1993 - 05.2004
- Responsible for installing programs on programmable devices with the correct program.
- Verifying checksums, pulling sales orders and printing shipping labels, use of computer for data entry and verification of program parts.
- Responsible for kitting work orders and ensuring correct placements of parts in the stockroom area.
- Use of computer to pull orders, filling kits and entering serial numbers for warranty and stockroom data entry.
Assembly Technician
Diversified Technology Inc
Ridgeland, MS
01.1992 - 06.1993
- Inspection and manual assembly of printed circuit board assemblies.
- Inspect all thru-hole parts and components being place on circuit boards before solder processing.
- Operate CNC soldering machines and also perform soldering touch-up to printed circuit boards.
- Process finished circuit boards through x-ray machine to verify solder barrel-fill for thru-hole parts and components.
Team Leader
GNB Seagull Inc
Flowood, MS
04.1988 - 01.1992
- Responsible for installing, inspecting, servicing, and replacing industrial batteries and chargers with or without supervision.
- Responsible for the project’s on-time performance, adherence to standard procedures, safety and service interruption avoidance, quality and customer service.
- Provided accurate and timely reporting of job schedules, project time reporting and expense reports.
- Followed all safety rules and use all appropriate safety equipment.
Education
Bachelor of Science - Business Management
Belhaven University
12.2012
Associate of Arts Degree -
Belhaven University
12.2010
Skills
- Service-oriented
- Shipping and receiving proficiency
- Strong organization skills
- Team collaboration
- Customer service excellence
- Sales
- Quality Assurance
- Training and development
- Shipping and receiving understanding
- Quality control
- Schedule mastery
Timeline
Production Quality Inspector
Ericsson Global Services
03.2022 - Current
Customer Service Leader
Burlington Coat Factory Department Store
05.2021 - Current
Professional Mail Insertion Operator/Lead Supervisor
Oneil Data Solution
04.2021 - 01.2022
Cashier
Kolache Factory
10.2019 - 11.2020
Assistant Store Manager
TJmaxx
09.2015 - 08.2019
SMT Production Supervisor
Diversified Technology Inc
06.2011 - 02.2013
Soldering Specialist
Diversified Technolgy
02.2005 - 01.2010
Surface Mount Operator/SMT Technician
Diversified Technology Inc
05.2004 - 06.2009
Shipping Clerk/PCB Programmer
Diversified Technology Inc
06.1993 - 05.2004
Assembly Technician
Diversified Technology Inc
01.1992 - 06.1993
Team Leader
GNB Seagull Inc
04.1988 - 01.1992
Bachelor of Science - Business Management
Belhaven University
Associate of Arts Degree -
Belhaven University
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