Melinda D. Chaszeyka
Account Manager+Client Success
Bountiful,UT
Summary
STRATEGIC ACCOUNT + CUSTOMER SUCCESS MANAGER Engaging Strategic Account + Customer Success professional, offering a wealth of experience shaping + driving the organization's overall vision and strategic plan. Expertise in onboarding and implementation, product adoption, driving customer innovation, up- and cross-selling and renewal management. Influence future lifetime value, steering higher product adoption, customer satisfaction and overall health scores. Record of success built on a decade of experience with Salesforce, overcoming challenges, reducing churn, and helming new business growth through greater advocacy. Known for building long-term relationships, strengthening existing partnerships and creating new advocates via gathering customer feedback for continual process, service, and product improvements. Author strategic playbooks needed to move the needle, achieving 100% growth quota YoY + 90% renewal quota, negotiating $200K+ renewal contracts, and closing $50K+ upsells.
Overview
12
12
years of professional experience
Work History
Strategic Account Manager
OnSolve
02.2024 - 09.2024
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
Senior Customer Success Manager
Genesys
08.2023 - 02.2024
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
ACCOUNT MANAGER
NICE InContact
12.2019 - 05.2023
- Develop and maintain effective and productive relationship with assigned accounts, holding regular discussions to review issues, understand needs, and share solutions + cross-sell new products, building trust with stakeholders and translating needs into revenue opportunities
- Recruited by former Sales Leader of MobiChord
- Achieved 100% growth quota, owning new business development + customer service lifecycle
- Delivered 80% retention rates, liaising between account holders and various departments, providing a high level of expertise, and facilitating resolution of issues while accelerating customer success.
SENIOR CUSTOMER SUCCESS MANAGER
Flexential
08.2019 - 10.2019
- Demonstrated cost reductions and operations improvements, working directly with customers to gain acceptance and providing support
- Improved efficiencies, combining space on servers in Data Centers and managing technical integration, systems engineering program management, customer support, and program management
- Owned end-to-end process for Executive Business Reviews External, recommending changes + improvements in products according to customer feedback
- Steered post-sales cycle client management, developing and implementing pursuit plans for all opportunities and delivering exceptional customer service.
CUSTOMER SUCCESS EXECUTIVE
MobiChord Inc
02.2018 - 10.2018
- Reported to the VP, WW Professional Services and Customer Success, leading a team of 6 Account Managers based in Kiev, Ukraine
- Successfully navigated time zone challenges and unique culture while ensuring client solution success through strategic communications
- Short-term role based on unexpected defunding
- Drove 100% adoption and retention rate, consistently identifying new business opportunities and mitigating churn
- Capitalized on upsell opportunities, building and fostering long-term client relationships, researching issues, and providing timely resolutions.
CLIENT ENGAGEMENT MANAGER
NCM Associates
04.2015 - 02.2018
- Interacted with clients, optimizing and growing client portfolio and following-up post-training with clients for support and additional opportunities
- Served as a subject matter expert for 300+ automotive dealerships across the United States and Canada
- Maintained 96%+ client retention rate, ensuring a positive brand experience
- Offered business consulting, using knowledge of software and expertise in SalesForce, Go-to-Meeting, and other programs and hosting web-based training + webinars
- Trained new hires, guiding the onboarding and conveying best practices.
IMPLEMENTATION PROJECT MANAGER
AutoPoint Solera Holdings, Inc
02.2013 - 03.2015
- Brought on board to develop and deliver multiple projects, communicating across project teams, internal organization, and customers and ensuring on-time delivery of product installation
- Held tactical control of project budgets and timelines, keeping teams on-task and achieving targets through monitoring daily, weekly, and monthly tasks
- Leveraged strong attention to detail, defining, tracking, and reporting on services, issues, and potential product scope changes
- Communicated information between all stakeholders, including Engineers, Sales, Trainers, Product Management, Consultants, and customers.
Education
Bachelor of Science - Business Administration Management
San Jose State University
Associate of Arts - Outdoor Recreation
Cabrillo College
Skills
- Account Management
- Strategic Planning
- Strong Lead Development Skills
- Revenue Retention
- Account Growth
- CRM Software
Timeline
Strategic Account Manager
OnSolve
02.2024 - 09.2024
Senior Customer Success Manager
Genesys
08.2023 - 02.2024
ACCOUNT MANAGER
NICE InContact
12.2019 - 05.2023
SENIOR CUSTOMER SUCCESS MANAGER
Flexential
08.2019 - 10.2019
CUSTOMER SUCCESS EXECUTIVE
MobiChord Inc
02.2018 - 10.2018
CLIENT ENGAGEMENT MANAGER
NCM Associates
04.2015 - 02.2018
IMPLEMENTATION PROJECT MANAGER
AutoPoint Solera Holdings, Inc
02.2013 - 03.2015
Bachelor of Science - Business Administration Management
San Jose State University
Associate of Arts - Outdoor Recreation
Cabrillo College
Similar Profiles
Shriniketan HegdeShriniketan Hegde
Senior Data Engineer at OnSolveSenior Data Engineer at OnSolve
Mike PritchettMike Pritchett
Sales Development Representative-Enterprise at OnSolveSales Development Representative-Enterprise at OnSolve
David StiersDavid Stiers
Vice President Federal and SLG Sales Teams at OnSolveVice President Federal and SLG Sales Teams at OnSolve
River BonsRiver Bons
Lead Account Specialist at Discover Financial Services, DFSLead Account Specialist at Discover Financial Services, DFS
Alexa McDowellAlexa McDowell
Sourcing Specialist at Sentinel Field ServicesSourcing Specialist at Sentinel Field Services