Melinda Silva

Coordinated and booked weekly travel arrangements for installation teams across the U.S
Managed office inventory and procurement processes.
Processed sales orders using QuickBooks, and assigned jobs through Smart System Software.
Oversaw company credit card usage and reconciliations.
Resolved conflicts between travelers or between travelers and service providers when necessary.

Scheduled estimate and repair appointments for clients
Managed CSAA insurance claims, ensuring timely processing and payment
Handled data entry, phone communications, and customer service, keeping clients informed on repair status
Liaised with multiple insurance companies to facilitate billing and claims processing
Scanned and organized all documents, maintaining an accurate filing system
Processed payments, generated receipts, and assisted with payroll and employee hours

Provided excellent customer service, ensuring a positive experience for all members and associates
Advised management on organizational policies and recommended necessary changes
Conducted orientations for new hires, fostering a positive attitude toward company objectives
Acted as a liaison between management and employees, handling inquiries, resolving work-related issues, and
administering contracts
Managed leave of absences and ADA compliance
Identified staffing needs, conducted interviews, processed drug screenings, and selected candidates
Planned and executed employee recognition programs
Monitored payroll, managed hourly adjustments, and handled vacation requests