MELINDA J. COOK-GUMMER
Mendota,IL
Summary
Motivated sales professional with 5+ years sales representative experience. Office Management Customer Service Sales Computers Phone Strategic office Manager committed to surpassing revenue goals through effective analysis and targeting of individual client needs. Properly responds to customer feedback and complaints, expediting resolution of issues and maintaining satisfaction. Strategic Office manager committed to surpassing revenue goals through effective analysis and targeting of individual client needs. Properly responds to customer feedback and complaints, expediting resolution of issues and maintaining satisfaction.
Overview
6
6
years of professional experience
34
34
years of post-secondary education
Work History
Distributor
It Works! Global
Mendota, IL
01.2021 - Current
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Explained [Number] [Product or Service] options by giving details about pricing and choices with customers.
- Stayed in open communication with existing customers to offer immediate access to new products.
- Documented sales by recording order information in [Software].
- Created pricing schedules and determined discount rates.
Customer Service Associate
County Market Grocery
Byron, IL
07.2014 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Offered basic technical support for clients on wide range of company products.
- Developed and actualized customer service initiatives to decrease wait times.
Office Manager/Sales
Homexchange
Omaha, NE
04.2010 - 10.2012
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
Front Desk Clerk
Salem Inn
Salem, MA
11.2007 - 01.2008
- Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.Maximized occupancy rates through .Monitored room availability .Served as public relations representative for the hotel.
Advertise Sales
Tempo Newspaper
Byron, IL
05.2005 - 07.2006
- Participated in various incentive programs and contests designed to support achievement of production goals.Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Retained and ensured proper handling and care of existing client accounts.
Education
High School Diploma - General, Humastic Psy
Hoffman Estates High School
Hoffman Estates, ILHumanistic Psychology
William Rainey Harper College
Palatine, IL 06.1987 - 08.2021
Skills
Report preparation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Distributor
It Works! Global
01.2021 - Current
Customer Service Associate
County Market Grocery
07.2014 - 04.2016
Office Manager/Sales
Homexchange
04.2010 - 10.2012
Front Desk Clerk
Salem Inn
11.2007 - 01.2008
Advertise Sales
Tempo Newspaper
05.2005 - 07.2006
Humanistic Psychology
William Rainey Harper College
06.1987 - 08.2021
High School Diploma - General, Humastic Psy
Hoffman Estates High School
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