Melinda Kelly Moon
Kaysville ,UT
Summary
Experienced patient care individual who demonstrates excellence in empathic care and effective communication, significantly contributing to team collaboration and patient comfort. Skilled in adapting to diverse patient's mental and physical needs while providing comprehensive emotional support, embodying professional and organized work ethics.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Intermountain Healthcare
02.2024 - Current
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to collaborative work environment that prioritized teamwork among staff members.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Served as reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Promoted safe and inclusive healthcare environment, adhering to policies and procedures while advocating for well-being of all patients.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
Substitute Teacher, K-12
Davis School District
01.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed creative instructional strategies to keep students engaged and motivated.
- Developed and implemented behavior management plans for students with challenging behavior.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
- Documented student progress and provided regular updates to parents.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Monitored student progress closely, intervening proactively when necessary to ensure steady growth and achievement of learning goals.
- Supported development of social skills among students by promoting group activities and cooperative learning opportunities.
Mental Health Counselor
Mountain Star Healthcare
10.2022 - 09.2023
- Established safe environment for clients to openly discuss thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout course of treatment.
- Built rapport with diverse client populations, utilizing empathetic listening skills, and culturally sensitive therapeutic practices.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Fostered supportive environment for group therapy sessions, enabling participants to share experiences openly and build coping strategies.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Facilitated therapeutic support groups focused on topics such as grief, addiction, or relationships to foster connection and shared healing experiences among participants.
Certified Medical Assistant
Tanner Clinic
11.2018 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT05.2022
Associate of Science -
Ensign College
Salt Lake City, UT05.1999
Skills
- Adaptable
- Empathic and Compassionate Care
- Emotional Intelligence
- Emotional Support
- Professional
- Active Listener
- Building rapport
- Organized
- Excellent Communication
Accomplishments
Two time L.O.V.E. award nominee
Timeline
Patient Care Technician
Intermountain Healthcare
02.2024 - Current
Mental Health Counselor
Mountain Star Healthcare
10.2022 - 09.2023
Substitute Teacher, K-12
Davis School District
01.2022 - Current
Certified Medical Assistant
Tanner Clinic
11.2018 - 03.2020
Bachelor of Science - Psychology
University of Utah
Associate of Science -
Ensign College
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