Melinda (Mel) Albano
Fairfield,CA
Summary
Proactive program manager with a strong focus on customer relationship management and cross-functional collaboration. Known for delivering successful projects through effective communication and strategic alignment, ensuring optimal results and stakeholder satisfaction.
Overview
28
28
years of professional experience
Work History
Program Manager
Asteelflash
Milpitas, California
04.2024 - Current
- Produced and presented reports and program status updates, enhancing stakeholder awareness and decision-making.
- Collaborated with cross-functional teams to align project objectives and execute deliverables.
- Monitored budgets and tracked expenditures throughout project lifecycles.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Coordinated communication between customers and accounting team to effectively resolve issues.
NPI Program Manager
SMTC Corp
Fremont
09.2023 - 02.2025
- Delivered successful NPI projects by coordinating CFT
- Conducted kick-offs and Manufacturing Readiness Reviews to facilitate seamless project execution
- Reduced product launch timelines and utilized risk mitigation
- Managed stakeholder relationships, ensuring expectations were aligned with realistic goals and delivering updates
- Collaborated with CFT to enhance customer service and align customer demand with SMTC's capabilities
- Collaborated with cross-functional team to resolve issues and suggest viable alternatives.
- Established performance metrics and conducted reviews to track progress and refine strategies.
Senior Customer Service Manager
Zno Inc
San Jose, California
09.2013 - 09.2023
- Manage customer relationships: voice of the customer (VOC)
- Coordinated with teams to ensure timely and budget-compliant product delivery
- Develop and maintain positive working relationship through daily contact
- Negotiated resolutions for customer issues to enhance satisfaction and maintain relationships
- Served as primary liaison between company and customers to facilitate communication and support
- Exercise creative thinking and ideation to advance business performance
Administrative Assistant
Inn Ventures Property Management
Milpitas, California
01.2012 - 09.2013
Operations Manager
Im-Link Corp
Union City, California
01.2009 - 01.2012
Senior Program Manager
Victron Inc/Oncore
Fremont, California
01.2007 - 01.2008
Senior Account Manager
TTM TECHNOLOGIES INC
Union City, California
01.2003 - 01.2007
Senior Program Manager
Fine Pitch/Solectron
Milpitas, California
01.2000 - 01.2003
Account Manager
Pemstar Manufacturing
San Jose, California
01.1999 - 01.2000
Skills
- Project management
- Budget tracking
- Software (QAD, Power BI, Agile, Arena)
- Cross-functional collaboration
- Relationship management
- Customer satisfaction
Timeline
Program Manager
Asteelflash
04.2024 - Current
NPI Program Manager
SMTC Corp
09.2023 - 02.2025
Senior Customer Service Manager
Zno Inc
09.2013 - 09.2023
Administrative Assistant
Inn Ventures Property Management
01.2012 - 09.2013
Operations Manager
Im-Link Corp
01.2009 - 01.2012
Senior Program Manager
Victron Inc/Oncore
01.2007 - 01.2008
Senior Account Manager
TTM TECHNOLOGIES INC
01.2003 - 01.2007
Senior Program Manager
Fine Pitch/Solectron
01.2000 - 01.2003
Account Manager
Pemstar Manufacturing
01.1999 - 01.2000