Melinda (Mindi) Bills
Retirement Operations Manager
West Jordan,Utah
Summary
Exceptional Operations Manager focused on successful team building, and operational improvements. Reliable team player committed to building high-performing teams. Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Streamlines processes for efficiency and productivity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retirement Operations Manager
National Benefit Services
West Jordan, Utah
01.2013 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintain solid relationship with business owners, plan contacts, financial advisors, and other professionals.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Review operations reports to understand numbers and trends.
- Reduced process timeline by training and coaching employees on practices, procedures and performance strategies.
- Developed systems to track and log work issues.
- Advanced productivity KPIs to achieve key business goals and objectives.
Regional Director
Harmony Home Health And Hospice
Murray, UT
02.2005 - 01.2013
- Managed a team of Nurses, Physcial Therapist, and Personal Care Assistance to achive excellent care to our patients and their families.
- Strived to build the Medicad block of business.
- Oversee accurate billing for patient's services
- Maintained solid relationships with business owners, hospitals, and Skilled Nursing Faculities.
- Resolved Internal and external issues by responding to all correspondences with in communicated timeframe.
Education
Business Management
University of Phoenix
Skills
Work flow planning
Superb time management skills
Project Management
Strategic partnerships
Employee relations and conflict resolution
Operations management
Staff Management
Customer relations specialist
Performance Evaluations
Certification
ASPPA - TGPC
Timeline
Retirement Operations Manager
National Benefit Services
01.2013 - Current
Regional Director
Harmony Home Health And Hospice
02.2005 - 01.2013
Business Management
University of Phoenix