Melinda (Mindi) Bills
Retirement Operations Manager
West Jordan,Utah
Summary
Exceptional Operations Manager focused on successful team building, and operational improvements. Reliable team player committed to building high-performing teams. Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Streamlines processes for efficiency and productivity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retirement Operations Manager
National Benefit Services
West Jordan, Utah
01.2013 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintain solid relationship with business owners, plan contacts, financial advisors, and other professionals.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Review operations reports to understand numbers and trends.
- Reduced process timeline by training and coaching employees on practices, procedures and performance strategies.
- Developed systems to track and log work issues.
- Advanced productivity KPIs to achieve key business goals and objectives.
Regional Director
Harmony Home Health And Hospice
Murray, UT
02.2005 - 01.2013
- Managed a team of Nurses, Physcial Therapist, and Personal Care Assistance to achive excellent care to our patients and their families.
- Strived to build the Medicad block of business.
- Oversee accurate billing for patient's services
- Maintained solid relationships with business owners, hospitals, and Skilled Nursing Faculities.
- Resolved Internal and external issues by responding to all correspondences with in communicated timeframe.
Education
Business Management
University of Phoenix
Skills
Work flow planning
Certification
ASPPA - TGPC
Timeline
Retirement Operations Manager
National Benefit Services
01.2013 - Current
Regional Director
Harmony Home Health And Hospice
02.2005 - 01.2013
Business Management
University of Phoenix
ASPPA - TGPC
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