MELINDA MINDY McCray
Rogers,TX
Summary
Experienced Talent Acquisition Manager devises strategy and recruitment processes to execute sourcing and recruiting campaigns. Finds and screens candidates and develops corporate policy for talent bench-marking, talent assessment and interviewing policies. Develops and leads strategic initiatives to recruit and select high caliber, professional and diverse workforce that identifies with business culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Talent Acquisition Manager
Ascension
Austin, TX
02.2018 - Current
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Established consistent language and methodology for talent discussions, development and succession.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Implemented improvements to reduce company outsourcing costs. By helping to develop local "seasonal" nursing roles.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Managed recruitment team and educated and mentored new advisors.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Liaised between multiple business divisions to improve communications.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Worked as effective team member while contributing to local and regional HR projects.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Recruited top talent to maximize profitability.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Completed talent acquisition and management for 100+ internal and external placements
CTX Support Service Recruiter
Baylor Scott and White Health
Temple, TX
10.2015 - 02.2018
- Recruited by Talent Acquisition Director for this position.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Conducted more than 20 recruiting events per year to grow passive talent pipeline to prepare for future hiring needs.
- Developed recruiting strategies to identify qualified candidates and build network.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Partnered with Support Services SVP and VP along with Sr. Nursing leadership to ascertain hiring needs and subsequently provide candidate recommendations.
- Hospitality, EVS, Food Service, Supply Chain, Facility/Maintenance, CNA, PCA, HUC’s).
- Recruiting goals for CTX Support Services.
- Weekly huddles with CTX Support Service Leadership.
- Reduced the number of open positions for Temple Hospitality from 74 to < 5 in FY16.
- Responsible for recruiting and staffing the new Distribution Center in Temple.
- Wrote policy to ensure a 2 week on-boarding for new hires.
- Wrote policy to work with on-boarding to ensure all background checks are complete prior to offer.
Support Services Quality and Training Manager
Baylor Scott And White Regional Medical Center
Temple, TX
07.2014 - 10.2015
- Recruited by Guest Service Director and Hospitality.
- Coached employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance.
- Tracked and documented metrics, and evaluated trends.
- Established and implemented training programs to maximize team performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Managed new employee orientation training process for more than 200 employees each year
Hospitality Service Manager
Baylor Scott And White Regional Medical Center
Temple, TX
10.2012 - 07.2014
- Selected by Guest Services Director to manage the merger of Environmental Services and Hostess Services, a multi-service organization designed to increase patient satisfaction and nurse productivity and efficiency.
- Lead team of more than 60 staff serving multiple hospital units and providing non-clinical support services.
- Collaborative team member to Nursing, Environmental Services and Food Services; interface with departments including Laundry/Linen, Patient Transportation, Waste Management and Maintenance.
- Increased quarterly patient satisfaction score 17% to 67.5%, meeting assigned goals and expectations.
- Proactively anticipate and manage multiple tasks, issues, operations and priorities; address numerous logistical/operational problems in a timely and positive manner to ensure optimum patient care.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Set and administered department budgets for expenditures, materials and labor.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Drove operational improvements which resulted in savings and improved profit margins
- Worked closely with Support Services VP to maintain optimum levels of communication to effectively and efficiently complete projects
Guest Services Manager
Scott And White Hospital
Temple, TX
01.2011 - 10.2012
- Recruited to establish new department from the ground up and bring key functions in-house from outsourced vendor; services included shuttles, grounds, greeters and concierge services; saved $50,000+ per year.
- Managed $1.6 million annual budget and directed 30-member team of shuttle drivers, greeters, and concierge staff and grounds personnel.
- Recruited the team members and make the selections to fit the department.
- Team recognized with 1st Place People’s Choice Award for this Continuous Learning Improvement Process (CLIP) project and outstanding contribution to improved programs and increased customer satisfaction.
- Achieved a 53% increase in customer satisfaction rating (from 3.0 to 4.6 of possible 5 points).
- Worked with graphic design department to create color-coded maps for all entrances and parking lots to assist patients and visitors in locating correct entrances/exits.
- Set up complimentary valet parking services.
- Wrote all policies, procedures, job descriptions, scope of services and service level agreements (SLAs) for management approval.
- Conducted presentations to the Senior Executive Committee and front-line administrative staff.
- Participated in capital budget development/management.
- Saved $32,760 per year in fuel and maintenance costs by helping to add new electric shuttles to the fleet service; projected 5-year savings of $163,805.
- Maintained high employee satisfaction and performance with hands-on and collaborative style
- Set and managed policies for concierge services and guest relations
- Led weekly team meetings to communicate upcoming promotions and current metrics
- Created and delivered effective training materials and courses
- Understood and implemented safety and emergency procedures
- Monitored staff training, scheduling and shift changes
- Managed 40 staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations
Manager of Environmental Services
SCOTT AND WHITE MEMORIAL HOSPITAL
Temple, TX
05.2009 - 06.2010
- Facilitate A-3’s.
- Support Hospitality Team departments including, EVS, Hospitality, Food Service, and Guest Services.
- Maintain department metrics.
- Teach and facilitate all training for EVS, Hospitality, Food Service, and Guest Services.
- Conduct audits and inspections in all areas.
- Recruiting and Retention goals for all Hospitality departments.
- Help create competencies for all Hospitality areas, 515-bed hospital; ranked one of the top 100 hospitals and one of the top 15 teaching hospitals in the United States with more than 30 accredited residency and fellowship programs.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Managed team of 60 employees in housekeeping and linen services processes to comply with standard policies across company
Services (EVS) Manager
Scott And White Medical Center
Temple, TX
01.2009 - 06.2010
- Recruited by the Vice President of Support Services to manage newly established in-house EVS services function; 28 staff tasked with providing a safe, sanitary and compliant environment within 700-bed hospital.
- Instrumental in ensuring smooth transition as outsourced vendor was phased out and the EVS function was brought in house to reduce costs and improve the efficiency/effectiveness of services.
- Trained with the out-going vendor to develop knowledge of chemicals, safe utilization of products, regulatory requirements and thorough understanding of tools including material safety data sheets (MSDS).
- Built positive professional relationships with management and staff across all hospital units; addressed and resolved issues, maintained compliance with regulatory standards and audited staff performance.
- Saved approximately 5% on annual supply costs by establishing inventory management, purchasing and utilization metrics; developed and implemented processes to standardize use of supplies and chemicals.
- Worked with directors of all hospital departments to implement and maintain safe and efficient programs in a broad range of areas including environmental sanitation, furniture handling, laundry/linen/uniform operations, waste management (Regulated Medical Waste and Solid Waste), integrated pest management, and recycling.
- Developed effective staffing and scheduling processes that reduced overtime and saved 7% on total annual salary expense for more than 140 employees.
- Defined and established policy and procedures, coordinated and oversaw all EVS programs, conducted staff training, managed/evaluated staff and participated in development of $3+ million annual budget.
- Maintained current knowledge of changes to regulatory compliance standards, regulatory legislation, policies, directives and changes to programs impacting EVS.
Sr. Operations Manager
Healthcare Parking Systems of America, Scott & White
Temple , TX
05.2005 - 01.2009
- Promoted within 1 month of hire from Driver to Supervisor, promoted again 90 days later to Assistant Manager, then to Manager and Senior Operations Manager.
- Managed 35-member team of valets and concierge staff, including recruiting, hiring, scheduling performance evaluations, disciplinary actions, terminations, HR files, promotions and salary increases.
- Negotiated and ensured effective administration of $195K contract with Scott & White.
- Primary point of contact and liaison between Vice President/senior leadership of Healthcare Parking Systems, and the Executive Director of Scott & White.
- Met weekly with the client, the Vice President of Hospital Support Services, to address and resolve issues verify the accuracy of billing/invoicing and negotiate contracts for special events.
- Conducted research, evaluated vendors, and negotiated favorable contract to start in-house concierge service; secured buy-in from the client, launched concierge services and managed logistics of service delivery.
- Maintained employee training and certifications, including OSHA and Joint Commission certifications.
Education
Associate of Business -
Temple College
Temple, Tx05.2014
Bachelor of Science - Business Administration
Texas A&M University - Central Texas
Killeen, TX05.2016
Skills
- Contract Negotiation
- Talent management
- Candidate tracking
- Candidate pipeline management
- Salary and benefits negotiations
- Applicant Tracking Systems
- Recruitment
- Workforce improvements
- Organizational Development
- Team Leadership
- Scheduling
- Operations Oversight
Accomplishments
Accomplished manager with more than 15 years of experience in leading people, operations and projects in fast-paced, demanding environments. Leverages outstanding leadership, relationship management, recruiting and retention, team building, delegation and networking skills to improve processes, strengthen operations, solve problems and achieve objectives. Quick study who consistently goes “above and beyond,” proactively anticipates the needs of the organization and willingly “jumps in” where needed to get the job done. Easily manages multiple priorities; addresses issues promptly and develops processes, procedures and best practices to ensure effective handling of similar issues in the future. Compassionate, upbeat leader and team player who coaches and guides staff members to achieve needed results.
Certification
FEMA (Federal Emergency Management Agency)
CLIP (Continuous Learning Improvement Process)
BLS (Basic Life Support)
LMS (Lean Management System)
Change Friendly Implementation Training:
Joint Commission OSHA (Occupational Safety and Health Administration) Managers Orientation Leadership Fundamentals VSM (Value Stream Mapping)
Operator Guide Class for Tennant
Proficient in Kronos training
Completed numerous Scott & White University (SWU) professional development / continuing education courses
Timeline
Talent Acquisition Manager
Ascension
02.2018 - Current
CTX Support Service Recruiter
Baylor Scott and White Health
10.2015 - 02.2018
Support Services Quality and Training Manager
Baylor Scott And White Regional Medical Center
07.2014 - 10.2015
Hospitality Service Manager
Baylor Scott And White Regional Medical Center
10.2012 - 07.2014
Guest Services Manager
Scott And White Hospital
01.2011 - 10.2012
Manager of Environmental Services
SCOTT AND WHITE MEMORIAL HOSPITAL
05.2009 - 06.2010
Services (EVS) Manager
Scott And White Medical Center
01.2009 - 06.2010
Sr. Operations Manager
Healthcare Parking Systems of America, Scott & White
05.2005 - 01.2009
Associate of Business -
Temple College
Bachelor of Science - Business Administration
Texas A&M University - Central Texas
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