Meline Avetisyan
Case Manager
Reseda,CA
Summary
Dedicated and results-oriented Case Manager with about one year of experience in social services. Experienced in conducting client assessments, coordinating resources, and supporting individuals with empathy and professionalism. Strong background in customer service, documentation, and maintaining accurate case files. Skilled in Microsoft Office Suite and case management systems, with excellent communication and problem-solving abilities. Committed to improving client outcomes and providing high-quality support in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service
Byureghavan Polyclinic CJSC
07.2023 - 03.2024
- Interacting with patients, answering inquiries, and providing clear information about medical services
- Understanding patients’ concerns and ensuring a supportive and respectful environment
- Managing phone calls, appointments, using scheduling systems to book, reschedule, and manage patient visits
- Maintaining accurate patient records and processing necessary documentation
Case Manager
Unified Social Service
09.2022 - 06.2023
- Assess clients’ social, financial needs
- Provide guidance on available social programs and benefits
- Develop individualized service plans to support clients
- Advocate for clients’ rights and access to services
- Maintain case records and documentation
Accountant-Cashier
Ararat Bank Armenia
01.2020 - 08.2021
- Experience in processing deposits, withdrawals, transfers, and managing cash flow
- Knowledge of balance sheets, income statements, reconciliation, and banking reports
- Skilled in managing cash registers, currency counting, and ensuring cash balance accuracy
- Applied knowledge of anti-money laundering (AML) regulations and counter-financing of terrorism (CFT) measures to maintain compliance with industry standards
Education
Bachelor’s Degree - Finance
Yerevan State University
Yerevan,Armenia05-2020
High Distinction - Accounting and Cashiering
Banking Management School
Yerevan, Armenia01.2020
Skills
- Microsoft Office Suite(Word, Excel, PowerPoint)
- Typing Speed: 45 words per minute (WPM)
- Attention to Detail
- Business Writing
- Communication Skills
- Empathy
- Teamwork
- Data Entry
- Record Keeping
- Time Management
- Problem-Solving
- Adaptability
- Continuous Learning
- Patient
- Good listener
- Team Leadership
- Proven ability to succeed in fast-paced, deadline-driven environments
- Strong attention to detail with a demonstrated ability to complete tasks efficiently
- Able to work both independently and as part of a team
- Capable of carrying out additional tasks as assigned by management
Languages
- Armenian, Native
- English, Good proficiency
- Russian, Fluent
- Spanish, Basic
Online Profiles
http://www.linkedin.com/in/meline-avetisyan-533000347
https://profile.indeed.com/p/melinea-6vlmprz
Timeline
Customer Service
Byureghavan Polyclinic CJSC
07.2023 - 03.2024
Case Manager
Unified Social Service
09.2022 - 06.2023
Accountant-Cashier
Ararat Bank Armenia
01.2020 - 08.2021
Bachelor’s Degree - Finance
Yerevan State University
High Distinction - Accounting and Cashiering
Banking Management School