Melinna Acevedo
Hutchinson,KS
Summary
Dynamic leader with proven expertise in operations management and staff training, honed at companies like Papa John's and Speedy Cash. Spearheaded workflow optimizations and team mentoring, enhancing customer service excellence. Employs analytical thinking and interpersonal finesse to drive sales and foster goal achievement. Skilled in task delegation and money handling, ensuring efficient, profitable operations.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Prairiestar Health Center
03.2024 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Trained proficiently in all medical departments.
- Practiced flexibility and adaptiveness to schedule changes.
- Obtained payments from patients for copays/ co-insurances as well as account payments for in current and in house collection accounts.
Assistant Store Manager
Speedy Cash
05.2020 - 02.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Tracked store inventories and replenished products according to demand
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
Customer Advocate Manager
Speedy Cash
08.2019 - 05.2020
Manager
Papa John's
08.2016 - 12.2019
- Interviewed potential job candidates and made hiring recommendations to general manager
- Monitored sales performance to identify potential areas for improvement
- Maintained accurate records of sales transactions using point-of-sale systems
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends
- Analyzed consumer data to identify potential target markets for marketing campaigns
- Facilitated interdepartmental collaboration to streamline workflows across multiple teams
- Led and directed team members on effective methods, operations and procedures
- Developed strong customer service skills to ensure customer satisfaction
- Determined customer needs by assessing issues through appropriate questioning
- Demonstrated active listening skills to identify customer needs and requirements
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Reviewed loan agreements to verify completeness and accuracy
- Built strong relationships with customers by providing exceptional service throughout the entire loan process
- Processed customer payments and negotiated payment arrangements for delinquent loans
- Processed loan applications in accordance with applicable laws and procedures
- Answered customer inquiries involving rates, products and loan application status to provide quality customer service
- Maintained a clean work area at all times, adhering strictly to safety guidelines
- Exercised Company expectations with phone skills
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Provided leadership by setting clear expectations for team members
- Monitored cash handling procedures to accurately charge customers
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
- Resolved conflicts among employees in an effective manner
- Provided orientation and on-boarding training to new associates
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
- Counted money and made bank deposits
Education
Some college - Physical Therapy
Hutchinson Community College
Hutchinson, KSHigh School Diploma -
Hutchinson High school
Hutchinson, KS05.2017
Skills
- Task Delegation
- Operations Management
- Money Handling
- Staff Training and Development
- Time management
- Analytical thinking
- Goal setting
- Product knowledge
- Interpersonal skills
- Sales expertise
- Shift Scheduling
- Proficient in Excel worksheets
- Field Marketing
- Information Technology
- Collections procedures
- Kansas lending laws and regulations
- Auditing and maintaining data
References
- Karina Lira, Store Manager, Speedy Cash, (316) 992-0532, Klira2994@gmail.com
- Anthony Jones, General Manager, Papa John's, (316) 217-3352, Hutchpapajohns@gmail.com
- Julia Christians, Assistant Senior Manager, Speedy Cash, (620) 474-6146, Juliarivera494@gmail.com
Timeline
Medical Receptionist
Prairiestar Health Center
03.2024 - Current
Assistant Store Manager
Speedy Cash
05.2020 - 02.2024
Customer Advocate Manager
Speedy Cash
08.2019 - 05.2020
Manager
Papa John's
08.2016 - 12.2019
Some college - Physical Therapy
Hutchinson Community College
High School Diploma -
Hutchinson High school
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