Melin Yanina Reyes García
Bluffton ,SC
Summary
I excel in multitasking and fostering teamwork, ensuring operational efficiency and exceptional service delivery. Committed to achieving excellence through effective leadership and problem-solving.
I consider myself a person with a positive attitude, able to learn quickly and perform new job roles. I like organized work and teamwork that allows me to achieve the objectives of any company and be effective in everything I do.
Overview
10
10
years of professional experience
Work History
Cleaning Supervisor
Melin’s Cleaning
Bluffton, SC
12.2024 - 04.2025
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Customer Service Agent
American Airlines
San Pedro Sula Honduras
07.2015 - 10.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Streamlined communication processes for improved information exchange between customers and team members.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Updated records when lost, delayed or pilfered bags were found.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
- Fielded customer complaints and comments about baggage services.
- Logged bags and flights upon arrival to airport or baggage areas.
- Effectively communicated with customers regarding delayed or missing luggage, providing updates on resolution status as necessary.
- Managed inventory effectively to ensure adequate stock levels and timely replenishment of products.
- Maintained accurate records of daily transactions, ensuring proper accountability and financial reporting.
Education
Master's Degree In Human Resources Management And - Human Resources Development
EUDE European Business School
Madrid Spain07.2020
Bachelor's Degree In Communication And Advertising -
Universidad Tecnológica Centroamericana
San Pedro Sula Honduras 03.2012
Skills
Teamwork
Lidership
Organized
Multitasker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cleaning Supervisor
Melin’s Cleaning
12.2024 - 04.2025
Customer Service Agent
American Airlines
07.2015 - 10.2023
Master's Degree In Human Resources Management And - Human Resources Development
EUDE European Business School
Bachelor's Degree In Communication And Advertising -
Universidad Tecnológica Centroamericana