Sheba Decaille
Brooklyn,NY
Summary
Professional office support specialist prepared to streamline administrative tasks and support team efficiency. Deep experience in handling data management, coordinating schedules, and maintaining records. Known for collaborative spirit and reliability in meeting changing needs with precision and adaptability.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Behavior Technician
Alpha and Omega Kids Developmental Services
10.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
Manager/Lead Teller
Challenger Check Cashing Corporation
01.2023 - Current
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to General Manager.
Administrative Assistant/ Sales Representative
The Roserie Company Limited
09.1996 - 10.1999
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated collaboration within the team by organizing regular meetings, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
GED -
New York State Department of Education
Brooklyn, NY01.2015
Skills
- Expense Tracking
- Operations Management
- Performance Management
- Team Leadership
- Cross-Functional Teamwork
- Staff Training and Development
- Staff Management
- Customer Service
- Written Communication
- Problem-solving abilities
- Analytical Thinking
- Attention to Detail
- Data collection
- Active listening
- Documentation skills
Certification
- Pharmacy Technology (September 2021)
- Autism Partnership Foundation Training
Timeline
Behavior Technician
Alpha and Omega Kids Developmental Services
10.2024 - Current
Manager/Lead Teller
Challenger Check Cashing Corporation
01.2023 - Current
Administrative Assistant/ Sales Representative
The Roserie Company Limited
09.1996 - 10.1999
GED -
New York State Department of Education
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