Melisa Ackerman
Dublin,Ohio
Summary
Strategic and innovative HR Executive who translates business vision into people initiatives that drive performance, increase engagement and strengthen culture. Possesses excellent oral and written communication skills and consistently demonstrates collaboration and consulting skills. Has ability to adapt to an ever-changing environment and work force. Empowering leader who supports top executives and their business strategies through human capital initiatives that position HR as a business partner for excellence. Genuine influencer who thrives on challenges and serves as a catalyst for innovative initiatives that address business challenges. Uses innovation to translate people strategies into value-added outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Associate Vice President, Human Resources
Nationwide Insurance
01.2014 - Current
- Serves as senior Human Resources Business Partner to the Executive Vice President and leadership team of the Office of Strategy and Corporate Development and Office of Chief Customer Officer
- Provides leadership and direction for three HRBP generalists to deliver HR performance results and development and execution of HR strategies and priorities supporting 1800 associates
- Accountable for effectiveness of leaders with respect to supporting the business and all segments of the business unit’s change, engagement and performance
- Accountable for organization effectiveness and defines improvement strategies to meet business needs including change readiness, success and capabilities
- Oversees talent management to ensure the business has the talent to be successful; accountable for development and deployment of specific talent strategies and programs including coaching, mentoring, learning and succession plans that provide analysis of current talent and future bench strength
- Ensures development of talent acquisition strategy for the business
- Accountable for delivering all performance management and development planning processes for the business
- Responsible for compliance with all compensation and benefits policies and practices including benefits administration, salary management/administration, variable rewards and executive compensation
- Serves as a leader resource providing consultation regarding all associate relations policies, practices and processes
- Accountable for the execution of the diversity & inclusion strategy for the business including chartering business unit councils, programs and diverse talent strategies.
Director, Human Resources
Nationwide Insurance
01.2005 - 01.2014
- Provides strategic HR support to P&C Customer Service and Sales organization supporting over 2,000 associates across four business locations
- Responsibilities include fulfillment of key HR processes and programs including organization effectiveness, performance management, change management, talent management, engagement and compensation and rewards
- Represents HR as a member of business leadership teams and offers consultation and counsel on people strategies related to business plans and goals
- Delivers talent management processes including talent planning, leadership effectiveness and development and performance management calibration to assess talent gaps and develop succession plans for critical business roles
- Partners with people leaders to identify strategies to improve engagement of associates through full utilization of Gallup tools and resources
- Collaborates with Centers of Expertise to offer strategic HR expertise in support of business needs including talent acquisition, leader development and effectiveness and organization design
- Currently serves as the HR lead in support of Claims Support Operations and Shared Services, including Tier 1 program
- Managed organizational design project for 8 business work streams in creation of Shared Services organization including facilitation of organization design process and development of change and communication strategies
- Accountable for delivery of HR initiatives for the CSSS organization including front line skill development, recruiting and staffing strategy, call segmentation, time off management and retention
- Served as HR leader for successful development and implementation of a new distribution model in Direct (On Your Side Centers) and new agent model in the Exclusive Channel (Agency Capital Builder)
- Developed and managed all HR processes including staffing model, selection and on boarding tools, incentive and reward programs and associate/leadership development.
HR Generalist
State Teachers Retirement System of Ohio
01.1999 - 01.2005
- Responsible for recruiting and staffing for positions in customer service, finance, health care, finance and investments
- Provided counsel to associates and managers regarding associate relations, interpreted policies and processes and educated and trained management on performance management process
- Launched business partner outreach program in 2003 for HR generalists to increase knowledge of business functions including serving as an active member of leadership meetings, understanding strategic goals and objectives and providing HR counsel and support
- Implemented a new associate orientation program (“Charting Your Success”) by developing and incorporating a participant guide, facilitator guide and PowerPoint presentation including video testimonials by management and associates
- Responsible for facilitation and training, coordination, communication and creation of all materials for program
- Organized first ever Information Technology Open House/Career Fair for organization in 2001; responsible for project management of event; Open House produced over 250 candidates and resulted in the hiring of 20 IT associates.
Education
Master of Labor and Human Resources -
Fisher College of Business, The Ohio State University
Columbus, OH08.2005
Bachelor of Science, Education and Allied Professions -
Bowling Green State University
Bowling Green, OH08.1992
Skills
- Strategic Human Resources Planning
- Organizational Development
- Change Management & Reengineering
- Succession Planning & Leader Development
- Performance Compensation Programs
- Field & Corporate Office Collaboration
- D,E&I & Talent Strategies
- HR Policy & Process Design
Certification
- Senior Professional in Human Resources (SPHR)
- SHRM SCP (Senior Certified Professional)
- Prosci Change Management Certification
Affiliations
- Member, Human Resources Association of Central Ohio (HRACO)
- Member, Society for Human Resource Management (SHRM)
- SHRM SCP (Senior Certified Professional)
Engagement
- Member – Nationwide All Women’s ARG
- Central Ohio United Way - Women’s Leadership Council
- Serves on Bowling Green State University College of Business Leadership Council and Insurance Advisory Board
- Mid-Ohio Food band volunteer
- Volunteers of America volunteer
Timeline
Senior Associate Vice President, Human Resources
Nationwide Insurance
01.2014 - Current
Director, Human Resources
Nationwide Insurance
01.2005 - 01.2014
HR Generalist
State Teachers Retirement System of Ohio
01.1999 - 01.2005
Master of Labor and Human Resources -
Fisher College of Business, The Ohio State University
Bachelor of Science, Education and Allied Professions -
Bowling Green State University