Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Work Availability
Timeline
Manager
Melisa Allen

Melisa Allen

Milwaukee

Summary

Resourceful and experienced worker offering expertise in customer service, office operations, and warehouse work. Detail-oriented with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Excited to learn new skills and ready to help team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Worker

HD Supply
04.2018 - 09.2019
  • Utilized a voice-picking system to pick and pack orders efficiently.
  • Participated in loading trucks during high-priority deadlines.
  • Ensured sufficient stock of packing resources through monitoring and ordering.
  • Processed orders, including picking, packing, wrapping, labeling and shipping items.
  • Resolved problems related to receiving, storing, picking, packing, shipping, or delivering merchandise.
  • Maintained accurate records of inventory and packing slips for each shipment sent out.

Warehouse Administrative Assistant

FedEx Freight
11.2015 - 07.2017
  • Managed the influx of phone calls from our truck drivers needing prompt assistance for documenting customers' overages, shortages, and damage exceptions upon delivery.
  • Investigate packages left on the dock without a clear consignee or destination.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.

Assistant Manager

Cupcake Royale
04.2007 - 07.2012
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed accurate daily procurement of cupcakes for the shop.
  • Provided excellent service and attention to customers when face-to-face or through phone orders.
  • Maintained a system for tracking inventory, and oversaw ordering supplies as needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Operated the espresso machine and served customers happily and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts - Criminal Justice/ Sociology

Seattle University
Seattle, WA
05-1999

Skills

  • Multitasking and organization
  • Professionalism and etiquette
  • Computer skills
  • Time management
  • Customer Service Experience
  • Verbal and written communication
  • Friendly, positive attitude
  • Problem-solving

Certification

  • Certificate of Achievement: Customer Service, Goodwill Industries- March 2015
  • Certificate of Achievement: General Warehouse Clerk, Goodwill Industries- March 2015
  • Forklift Certification: OSHA, March 2015

Education and Training

other

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Warehouse Worker

HD Supply
04.2018 - 09.2019

Warehouse Administrative Assistant

FedEx Freight
11.2015 - 07.2017

Assistant Manager

Cupcake Royale
04.2007 - 07.2012

Bachelor of Arts - Criminal Justice/ Sociology

Seattle University

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Melisa Allen