Melisa Almanza
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs.
Overview
4
4
years of professional experience
Work History
Line Assembler
Amazon
10.2021 - 02.2022
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
- Promoted an efficient and positive work atmosphere by actively participating in team meetings, offering suggestions for improvement, and supporting fellow line assemblers during peak workload periods.
Fraud and Claims Ops Specialists
TalentBridge
11.2021 - 01.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Cashier
Goodwill
11.2019 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Call Center Representative
Conduent
06.2019 - 08.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Call Center Representative
Consumer Cellular
04.2018 - 07.2018
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Education
Business Administration
UEI College
Phoenix, AZ09.2023
High School Diploma -
Penn Foster
Clearfield, UT10.2015
Skills
- Continuous Improvement
- Workplace Safety
- Problem Solving
- Organizational Skills
- Teamwork Abilities
- Critical Thinking
- Conflict Resolution
Timeline
Fraud and Claims Ops Specialists
TalentBridge
11.2021 - 01.2022
Line Assembler
Amazon
10.2021 - 02.2022
Customer Service Cashier
Goodwill
11.2019 - 05.2020
Call Center Representative
Conduent
06.2019 - 08.2019
Call Center Representative
Consumer Cellular
04.2018 - 07.2018
Business Administration
UEI College
High School Diploma -
Penn Foster
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