Melisa Arteaga
Augusta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Volunteer
SafeHomes Domestic Violence Center
08.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Communications Officer
Columbia County Sheriff's Office
07.2022 - 01.2023
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Internship Student
Georgia Bureau Of Investigation
01.2022 - 05.2022
- Sorted, organized, and maintained files involving cold cases.
- Participated in workshops involving the analysis of blood spatter and fingerprints.
- Assisted special agents during crime scene investigations.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Assistant Manager
Monterrey Mexican Resturant
07.2012 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Criminal Justice
Augusta University
Augusta, GA05.2022
Skills
- Policy and Procedure Development
- Emergency Assistance
- Strategic Planning
- Client Satisfaction
- Safety Training
- Report Writing
- Internal and External Communications
- Clerical Support
- Office Supplies and Inventory
- Public Relations
- Document Management
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Communications Officer
Columbia County Sheriff's Office
07.2022 - 01.2023
Internship Student
Georgia Bureau Of Investigation
01.2022 - 05.2022
Volunteer
SafeHomes Domestic Violence Center
08.2021 - Current
Assistant Manager
Monterrey Mexican Resturant
07.2012 - 04.2019
Bachelor of Arts - Criminal Justice
Augusta University
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