Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Melisa Avalos

Brawley,CA

Summary

Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Merchandiser

Lowes Home Improvment
El Centro, CA
02.2025 - Current
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Provided training and support for new staff members in regards to merchandising operations.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Communicated and coordinated planogram execution with store management.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Organized displays according to company standards and specifications.
  • Generated reports detailing current stock levels, sales figures, markdown information.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Coordinated promotional events such as special sales or clearance items.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Researched new products to determine potential success in assigned stores.
  • Maintained a clean and organized work environment at all times.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Cleaned and organized display cases, shelves and aisles.
  • Presented updated floor plans and design strategy to store management.
  • Performed regular price checks on select items throughout the store location.
  • Built product displays and placed appropriate signage for merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Printed labels and tags for for-sale merchandise.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.

IHSS Care Provider

Carmen Avalos
Brawley, CA
01.2014 - 01.2020
  • Adhered strictly to all regulations concerning confidentiality of patient information.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Instructed family members on how to provide bedside care.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Communicated regularly with family members regarding care status of the client.
  • Documented care provided and submitted notes to supervisor.
  • Tracked and reported clients' progress based on observations and conversations.
  • Organized recreational activities to stimulate physical and mental well-being of the client.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Recorded client progress notes on a regular basis.
  • Attended training sessions related to home health topics or skills enhancement.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Assisted clients with daily activities such as dressing, bathing, and toileting.
  • Assisted clients with maintaining good personal hygiene.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Helped client with medication self-administration.
  • Kept up-to-date records of services provided for billing purposes.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted clients with grocery shopping and errands.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained a clean, safe environment for clients in their homes.
  • Administered specialized treatments as prescribed by physician or other healthcare professional.
  • Helped clients get in and out of beds and wheelchairs.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Educated families about safety precautions for the disabled or elderly at home.
  • Consulted with client care team to continually update care plans.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Manager

Wal Mart No. 2550
El Centro, CA
11.2005 - 10.2013
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Produced thorough, accurate and timely reports of project activities.
  • Conducted research and reviewed findings to solve customer issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored phone calls to provide feedback and coaching.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Evaluated and authenticated returns, exchanges and voids.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Delegated work to staff, setting priorities and goals.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Operated equipment and machinery according to safety guidelines.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

CNA

Royal Convalescent Hospital
Brawley, CA
06.2005 - 11.2005
  • Adhered strictly to all regulations concerning confidentiality of patient information.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Responded promptly to emergency situations in accordance with established protocols.
  • Instructed family members on how to provide bedside care.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Communicated regularly with family members regarding care status of the client.
  • Documented care provided and submitted notes to supervisor.
  • Tracked and reported clients' progress based on observations and conversations.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Identified potential problems that may arise during care provision process.
  • Recorded client progress notes on a regular basis.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Assisted with client personal care needs to foster independence and well-being.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Transported clients to medical appointments and social events.
  • Managed client finances including paying bills, tracking expenses.
  • Assisted clients with bathing, dressing and incontinence care.
  • Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped clients get in and out of beds and wheelchairs.
  • Managed patient transportation and appointment scheduling.

CNA

Valley Convalescent Hospital
El Centro, CA
05.2004 - 06.2005
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Transported residents within the facility as needed.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted residents in preparing for activities and social programs.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Monitored food intake and output as directed by nursing staff.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Collected specimens from patients for laboratory testing purposes.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Supported non-ambulatory residents in range of motion exercises.

Library Assistant

Brawley Public Library
Brawley, CA
01.2002 - 04.2003
  • Assisted in managing the library's social media accounts and online presence.
  • Managed social media accounts for the library to engage with users online.
  • Utilized library database software to catalog, track, and update materials.
  • Located books and periodicals for patrons.
  • Oversaw the organization and shelving of library materials to ensure ease of access.
  • Maintained records of items received, issued and returned.
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Prepared and maintained displays and displayed cases.
  • Returned books to circulation by placing on proper shelves.
  • Maintained accurate library records for inventory of periodicals and books.
  • Kept watchful eye on front desk to encourage protected library environment.
  • Implemented and monitored compliance with library policies and procedures.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Retail Worker

Factory 2 U
Brawley, CA
01.2001 - 04.2003
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Drove sales using upselling and cross-selling strategies.
  • Placed special orders or called other local stores to find desired items for customers.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.

Education

Bachelor of Science - Nursing

Imperial Valley College
Imperial, CA
06-2030

High School Diploma -

Brawley Union High School
Brawley, CA
06-2003

Skills

  • Patient care
  • Medication administration
  • Vital sign monitoring
  • Wound care
  • Effective communication
  • Team collaboration
  • Health record management
  • Nutrition planning
  • Electronic medical records
  • Clinical teamwork
  • Problem solving
  • Network security
  • Hardware engineering
  • Data reporting
  • Clinical documentation
  • Patient communication
  • Inventory management
  • Active listening
  • Office equipment maintenance
  • Schedule management
  • Basic bookkeeping
  • Organizing and categorizing
  • Telephone etiquette
  • Communication
  • Decision-making
  • Positive attitude

Languages

English
Professional
Spanish
Professional

Certification

  • I have my driver licenses up too date. D3697715 California.

Accomplishments

  • 2003 award for team leader in flags and shields at Brawley Union high School.
  • 2008 award for excitant customer service at Wal Mart.
  • 2009 award for excitant management operations at Wal Mart.
  • 2017 award for excitant cashiering in Pro Service at Lowes.
  • 2019 award for great merchandising skills at Lowes.
  • 2024 award for achieving goals in merchandizing at Lowes

References

References available upon request.

Timeline

Merchandiser

Lowes Home Improvment
02.2025 - Current

IHSS Care Provider

Carmen Avalos
01.2014 - 01.2020

Customer Service Manager

Wal Mart No. 2550
11.2005 - 10.2013

CNA

Royal Convalescent Hospital
06.2005 - 11.2005

CNA

Valley Convalescent Hospital
05.2004 - 06.2005

Library Assistant

Brawley Public Library
01.2002 - 04.2003

Retail Worker

Factory 2 U
01.2001 - 04.2003

Bachelor of Science - Nursing

Imperial Valley College

High School Diploma -

Brawley Union High School

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Melisa Avalos