Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISA BARNETT

Lawrenceville

Summary

Independent and self-motivated professional with excellent communication skills. Maintains cultural sensitivity, establishes rapport with diverse groups, and promotes team cohesiveness. Highly flexible and analytical with a keen eye for details. Skilled at synthesizing and editing information to achieve overall objectives.

Overview

10
10
years of professional experience

Work History

Acting Compliance & Communicating Coordinator

Georgia Department Of Public Health
06.2025 - Current
  • Assist in drafting and editing communication materials, including newsletters and reports.
  • Support the planning and execution of events and outreach efforts.
  • Conduct research on emerging communication trends and best practices to inform strategy development.
  • Led initiative to adopt project management tools, enhancing tracking of tasks and timelines.
  • Collaborate with team members on brainstorming sessions and create initiatives for communication campaigns.
  • Monitors and manage company email inbox, ensuring timely and professional responses to all incoming messages.
  • Responded to Google reviews to engage customers, resolve issues and enhance the company's public reputation.

Customer Service Representative

Georgia Department Of Public Health
01.2025 - 07.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call operations while maintaining service quality standards.
  • Trained new staff on company policies and customer service protocols to enhance team performance.
  • Implemented solutions for recurring issues, enhancing operational efficiency and reducing complaints.
  • Mentored junior representatives, fostering a culture of continuous improvement and excellence in service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Administrative Assistant 2

Georgia Department of Public Health
01.2024 - 01.2025
  • Provides complete and accurate service to applicants for birth and death certificate requests, amendments, corrections, and court-ordered paternity through the quality review and shipment of records to applicants.
  • Ensured precise reconciliation of cash through balancing activities and report preparation.
  • Log, document, and file returned mail. Contact customers to verify address information. Prepare logs, reports, and statements for monthly accounting and archiving. Review and approve/disapprove customer applications.
  • Entered mail requests in the Georgia Vital Events Registration System.
  • Identified, compiled, sorted, organized, and recorded appropriate data.
  • Documented complex customer requests to track status, Managed extensive record searches for department support, Enhanced department's response to mailroom inquiries
  • Efficiently retrieves/replaces physical files and scans records into the computer system.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Caseworker

New Jersey Health Department
11.2019 - 05.2023
  • Conducted timely disease intervention functions to control and prevent the spread of COVID-19.
  • Provided health education to patients, their partners, clinicians, and other community members.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Maintained and developed community relationships to support various client referrals.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Provided advanced intervention to support COVID victims and families in recovering from the physical, emotional and financial impact.

Eligibility Specialist

Centauri Health Solutions Inc - Human Arc
11.2021 - 06.2022
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
  • Analyzed financial information provided by applicants to verify income levels.
  • Collaborated with other departments within the organization to ensure accurate processing of applications.
  • Monitored client accounts for any changes that could impact eligibility requirements.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Processed client applications in accordance with established guidelines.
  • Leveraged technology and account processing workflows; maintained data integrity with accurate and concise documentation in systems.
  • Served as an intermediary for the client, account reps, and managers, while interacting with team members and hospital staff in a productive, cooperative manner.

Administrative Assistant to the Director

Ministry of Foreign Affairs
07.2015 - 06.2017
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Implemented effective record filing system, resulting in improved document organization and management.
  • Provided warm greetings to office visitors and notified staff of scheduled appointments upon arrival.
  • Operated a multi-line phone system with proficiency while deploying exceptional customer service skills in routing calls.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Handled confidential information with discretion and integrity.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Education

Some College (No Degree) - Public Administration

Management Institute for National Development

High School Diploma - undefined

Alpha Academy High School
Kingston, JA
06.2004

Skills

  • Office Administration
  • Data Management
  • Data entry documentation
  • Computer Proficiency
  • Filing and data archiving
  • Multitasking and prioritization
  • Dedicated Team Player
  • Report Generation
  • Customer service
  • Account Reconciliation
  • Customer Service

Timeline

Acting Compliance & Communicating Coordinator

Georgia Department Of Public Health
06.2025 - Current

Customer Service Representative

Georgia Department Of Public Health
01.2025 - 07.2025

Administrative Assistant 2

Georgia Department of Public Health
01.2024 - 01.2025

Eligibility Specialist

Centauri Health Solutions Inc - Human Arc
11.2021 - 06.2022

Caseworker

New Jersey Health Department
11.2019 - 05.2023

Administrative Assistant to the Director

Ministry of Foreign Affairs
07.2015 - 06.2017

High School Diploma - undefined

Alpha Academy High School

Some College (No Degree) - Public Administration

Management Institute for National Development

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