Melisa Barnett
Lawrenceville,GA
Summary
Independent and self-motivated professional with excellent communication skills. Maintains cultural sensitivity, establishes rapport with diverse groups, and promotes team cohesiveness. Highly flexible and analytical with a keen eye for details. Skilled at synthesizing and editing information to achieve overall objectives.
Overview
9
9
years of professional experience
Work History
Administrative Assistant to the General Manager
Georgia Department Of Public Health
Atlanta, GA
01.2024 - Current
- Provides complete and accurate service to applicants for birth and death certificate requests, amendments, corrections, and court-ordered paternity through the quality review and shipment of records to applicants.
- Ensured precise reconciliation of cash through balancing activities and report preparation.
- Log, document, and file returned mail. Contact customers to verify address information. Prepare logs, reports, and statements for monthly accounting and archiving. Review and approve/disapprove customer applications.
- Entered mail requests in the Georgia Vital Events Registration System.
- Identified, compiled, sorted, organized, and recorded appropriate data.
- Documented complex customer requests to track status, Managed extensive record searches for department support, Enhanced department's response to mailroom inquiries
- Efficiently retrieves/replaces physical files and scans records into the computer system.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Caseworker
New Jersey Health Department
Remote, NJ
11.2019 - 05.2023
- Conducted timely disease intervention functions to control and prevent the spread of COVID-19.
- Provided health education to patients, their partners, clinicians, and other community members.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Maintained and developed community relationships to support various client referrals.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Provided advanced intervention to support COVID victims and families in recovering from the physical, emotional and financial impact
Eligibility Specialist
Centauri Health Solutions Inc - Human Arc
Riverdale, Georgia
11.2021 - 06.2022
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Processed client applications in accordance with established guidelines.
- Leveraged technology and account processing workflows; maintained data integrity with accurate and concise documentation in systems.
- Served as an intermediary for the client, account reps, and managers, while interacting with team members and hospital staff in a productive, cooperative manner.
Administrative Assistant to the Director
Ministry of Foreign Affairs
Kingston, Jamaica
07.2015 - 06.2017
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Implemented effective record filing system, resulting in improved document organization and management.
- Provided warm greetings to office visitors and notified staff of scheduled appointments upon arrival.
- Operated a multi-line phone system with proficiency while deploying exceptional customer service skills in routing calls.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Handled confidential information with discretion and integrity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
Alpha Acadmey High School
Kingston, JA06-2004
Some College (No Degree) - Public Administration
Management Institute For National Development
KingstonSkills
- Office Administration
- Data Management
- Data entry documentation
- Computer Proficiency
- Filing and data archiving
- Multitasking and prioritization
- Dedicated Team Player
- Mail handling
- Report Generation
- Account Reconciliation
- Customer Service
References
References available upon request.
Timeline
Administrative Assistant to the General Manager
Georgia Department Of Public Health
01.2024 - Current
Eligibility Specialist
Centauri Health Solutions Inc - Human Arc
11.2021 - 06.2022
Caseworker
New Jersey Health Department
11.2019 - 05.2023
Administrative Assistant to the Director
Ministry of Foreign Affairs
07.2015 - 06.2017
High School Diploma -
Alpha Acadmey High School
Some College (No Degree) - Public Administration
Management Institute For National Development
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