Melisa Benscoter
South Lake Tahoe,CA
Summary
Highly driven manager, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members.
Overview
14
14
years of professional experience
Work History
General Manager
Lake Tahoe Accommodations
South Lake Tahoe, CA
10.2023 - Current
- Oversees the full operation of a portfolio of vacation rental properties across the Lake Tahoe region, ensuring exceptional guest experiences, optimized occupancy, and revenue growth.
- Supervising and supporting a team of managers, inspectors, housekeeping staff, maintenance personnel, and guest service agents across multiple locations.
- Successfully signed on 30+ new properties, both short-term and long-term, since my start date, expanding the company’s footprint, and enhancing its offerings in the Lake Tahoe market.
- Utilized Breezeway to manage property care operations, including inspections, housekeeping, and maintenance workflows, to ensure all homes met company standards before guest arrival.
- Use of Streamline Property Management Software to manage bookings, automate guest communications, and generate performance reports.
- Integrated PointCentral smart home technology to streamline remote access, monitor energy usage, and enhance guest check-in/check-out experiences.
- Bi-weekly payroll processing, time tracking, and employee records, ensuring timely and accurate compensation for all staff.
- Leading forecasting efforts, analyzing P&L reports, and implementing cost-saving strategies while maintaining service quality.
- Directed the onboarding of new properties, including owner acquisition, contract negotiation, listing creation, and platform integration.
- Maintaining strong relationships with property owners, providing regular performance updates, handling escalations, and offering recommendations for property improvements.
- Ensuring compliance with all local short-term rental regulations, permit requirements, and safety codes.
- Resolved complex guest issues with professionalism and urgency, resulting in high guest satisfaction scores and repeat bookings.
- Managed all inspections and vacation rental permitting processes for El Dorado County, Douglas County, and the City of South Lake Tahoe.
- Established and implemented marketing campaigns to drive direct bookings and improve visibility through our website and other platforms, like Airbnb, VRBO, and more.
Director of Property Management
Tahoe Beach Club
Stateline, Nevada
05.2017 - 10.2023
- Managed the property maintenance and cleaning departments.
- Oversaw the day-to-day operations and maintenance activities of the Tahoe Beach Club rental properties.
- Produce reports, spreadsheets and trend forecasts to enhance decision-making processes.
- Ensured that properties are well-maintained, and that their processes meet all Douglas County codes.
- Managed rental bookings, organized property walk-throughs, maintained checklists, and negotiated and executed contracts.
- Assisted with annual budget creation and overall business planning.
- Maximize revenues, minimize operating costs, and adhere to the annual budgets.
- Ensured the program complied with current and future HOA, CC&Rs rules for the common interest community.
- Worked closely with the club, homeowners, and staff to ensure all rules, safety, and security are adhered to while guests are on the property.
- Responsible for management of Axis software, S2 Net Box and all property codes, fobs, and keys.
- Monthly billing, daily scheduling maintenance, cleanings, and other requests for the Residential Services program.
- Point of contact for owners i.e., complaints, maintenance, warranty, or Internet items.
- Marketed the rental program.
- Provided administrative support for the development office, i.e., editing and submitting water reports to NDEP, and general office management.
Operating Partner, General Manager
Tramway Tavern and Grille, Tahoe
South Lake Tahoe, CA
10.2016 - 05.2017
- I was responsible for managing all aspects of the restaurant
- The restaurant closed due to construction of the hotel
- Strong bookkeeping skills with ability to maintain statistical and financial records
- Proficient in handling administration and paperwork
- Biweekly payroll management
- Ordering and bill pay, profit and loss and labor management
- Hiring and scheduling of employees.
Office Manager
A Balanced Life
South Lake Tahoe, CA
01.2014 - 04.2016
- Monitored payments due from clients and promptly contacted clients with past-due payments. Responsible for clients paperwork payment options and scheduling for their specific needs. Ensuring all files are properly filed, locked, complete and up to date.
- Handled scheduling and managed the timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Invoiced Eldorado County, Victims Witness, and private clients monthly.
- Banking in QuickBooks.
- Insurance, business license, and fictitious business name renewals.
- Typing memos and letters and proof reading of various reports .
- Marketing, website maintenance
Assistant Manager
Rubios
San Diego, CA
07.2011 - 10.2014
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day. Payroll functions.
- Hiring, firing and training of all employees.
Education
Associate of Business Administration -
Lake Tahoe Community College
South Lake Tahoe, CA01.2020
NV Licensed Real Estate Agent And Property Manager
Key Realty School
Las Vegas, NV01-2020
Skills
- Business Administration
- Financial Budgeting
- Database Management
- Property Management
- Administrative Support
- Payment Collection
- Business Development
- Staff development
- Leadership
- Top talent recruiting, hiring, and retention
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
General Manager
Lake Tahoe Accommodations
10.2023 - Current
Director of Property Management
Tahoe Beach Club
05.2017 - 10.2023
Operating Partner, General Manager
Tramway Tavern and Grille, Tahoe
10.2016 - 05.2017
Office Manager
A Balanced Life
01.2014 - 04.2016
Assistant Manager
Rubios
07.2011 - 10.2014
Associate of Business Administration -
Lake Tahoe Community College
NV Licensed Real Estate Agent And Property Manager
Key Realty School
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