Melisa Boga Alfonso
Lake Worth,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues. Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agency Manager
Melisa Boga
West Palm Beach, FL
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Teacher
Melisa Boga
Cienfuegos , Cuba
09.2020 - 01.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
Education
Bachelor of Languages English And Franchise -
Carlos Rafael Rodriguez
07.2019
Skills
- Staff Management
- Teamwork and Collaboration
- Industry Regulations Knowledge
- Customer Service
- Staff Training
- Proofreading
- Computer Proficiency
- Adaptive Team Player
- Positive and Professional
- Microsoft PowerPoint
- Lesson Planning
- Classroom Instruction
- Group Instruction
- Parent and teacher conferences
- Motivating students
Certification
- License on Insurance Agency
- RBT Certificate
Languages
English
Professional
Timeline
Insurance Agency Manager
Melisa Boga
08.2022 - Current
Teacher
Melisa Boga
09.2020 - 01.2022
Bachelor of Languages English And Franchise -
Carlos Rafael Rodriguez
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