Melisa Boga Alfonso
Lake Worth,FL
Summary
Hardworking employee with a strong focus on customer service, multitasking, and time management. Committed to providing each customer with a positive and memorable experience. Demonstrated expertise in insurance products, service, and understanding customer needs. Skilled in analyzing documentation, facilitating communication between parties, and resolving both routine and complex issues on a daily basis. Proactively identifies and addresses concerns while promoting new products and achieving sales objectives. Highly motivated individual with a desire to embrace new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working effectively without supervision and quickly acquiring new skills.
Experienced with conducting behavioral assessments and developing individualized treatment plans. Utilizes positive reinforcement techniques to facilitate client growth and progress. Track record of building strong therapeutic relationships and maintaining supportive environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Register Behavior Therapist
RBT
10.2024 - Current
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
Insurance Agency Manager
Melisa Boga
08.2022 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Teacher
Melisa Boga
09.2020 - 01.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
Education
Bachelor of Languages English And Franchise -
Carlos Rafael Rodriguez
07.2019
Skills
- Staff Management
- Teamwork and Collaboration
- Industry Regulations Knowledge
- Customer Service
- Staff Training
- Proofreading
- Computer Proficiency
- Adaptive Team Player
- Positive and Professional
- Microsoft PowerPoint
- Lesson Planning
- Classroom Instruction
- Group Instruction
- Parent and teacher conferences
- Motivating students
Certification
- License on Insurance Agency
- RBT Certificate
Languages
English
Professional
Timeline
Register Behavior Therapist
RBT
10.2024 - Current
Insurance Agency Manager
Melisa Boga
08.2022 - 08.2024
Teacher
Melisa Boga
09.2020 - 01.2022
Bachelor of Languages English And Franchise -
Carlos Rafael Rodriguez
Similar Profiles
Katelyn GiffordKatelyn Gifford
Registered Behavioral Therapist at RBTRegistered Behavioral Therapist at RBT
LISET MARTIN CAMACHOLISET MARTIN CAMACHO
BLUE HAND BEHAVIORS SERVICE at RBTBLUE HAND BEHAVIORS SERVICE at RBT
Sadaris HunterSadaris Hunter
Yard Hostler Driver at RBTYard Hostler Driver at RBT