Melisa Brown
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Bona USA
03.2023 - Current
- Perform random, in-process auditing designated by the Quality Manager/Supervisor or lead; assist with follow-up on quality-related problems
- Inspect finished products, products being processed, incoming materials, parts, assemblies and test products for conformance to company standards; check to ensure corrective action is being taken on failed inspections
- Research, resolve and communicate work problems to Supervisor and assist coworkers in solving problems
- Document audit findings and records in quality database system
- Drive strict adherences to Standard Operating Procedures
- Lead and develop the inventory management team.
- Recorded and organized test data for report generation and analysis.
- Implemented process improvements to increase productivity in quality assurance operations.
Quality Assurance Manager
Preventech
09.2018 - 04.2020
- Establish key process indicators (KPI's) and implement preventive and corrective actions to eliminate the root causes of poor quality and delivery problems
- Manage the production team of up to 10 employees in effective integration of processes
- Investigate quality and production issues including customer complaints
- Ensure adherence to appropriate government regulations and company procedures
- Detail ISO documents for Internal Quality Audits
- Gather and analyze production samples for testing and verification purposes
- Obtaining supplies and calibrating equipment
- Document and analyze raw materials upon receipt.
Quality Control Chemist
Atotech Usa
11.2016 - 09.2018
- Perform chemical analyses of materials such as raw materials, in-process materials, stability, finished products and process validation
- Execute routine as well as special analysis and plating tests on customer bath samples
- Complete quality control testing on products and raw materials in accordance with documented specifications
- Troubleshoot based upon analytical data and plating tests; discuss results and recommendations with supervisor
- Recommend action for adjusting discrepant products into specification
- Operate, calibrate, and perform general maintenance of laboratory instrumentation such as HPLC, GC, IC, ICP, AA and UV-VIS
- Supply information and test results to field reps and customers
- Observe safe lab practices and good housekeeping in performance of duties; understand hazards associated with work activities and abide by established procedures in handling and use of all chemicals.
- Maintained analytical instrumentation and laboratory equipment to maximize availability and functionality.
Quality Control Lab Technician
Nation Ford Chemical
02.2016 - 10.2016
- Approve batches of incoming raw materials, and analyze samples of hazardous substances to classify their physical and chemical identity, ensuring compliance for various customer needs
- Identify potential areas of compliance vulnerability and risk, develops and implements corrective action plans for resolution of problematic issues of chemical products in the environment
- Work closely with production, supervisors and engineers to determine quality of product according to ISO 9001 Certification and to ensure policies and procedures are not in violation of the Occupational Safety and Health Act
- Analyze Wastewater samples nightly for Chemical Oxygen Demand and percent ODCB pollutants to ensure environmental safety
- Perform analytical testing and documentation using primarily HPLC, GC, UV-Vis, FTIR, KF and ICP as well as wet chemistry methods in a cGMP environment
- Review and update test methods and procedures according to Standard Operating Procedures; Prepare detailed reports to document findings and recommendations
- Exhibit strong interpersonal, writing, and multi-tasking skills with the ability to work in a team an as an individual without supervision.
Laboratory Technician
Physicians Choice Laboratory Services
03.2015 - 06.2015
- Carry out sample preparation (SPE) through all necessary phases including aliquotting biological specimens (e.g., urine and oral fluid), solid phase extractions and reconstitution according to Standard Operating Procedures
- Load and operate liquid chromatography-mass spectrometers (LC/LCMS) instrumentation and other analytical equipment
- Review raw data analysis, data verification and data reporting on over 300 urine samples per day
- Prepares and maintains appropriate levels of hazardous reagents, controls and calibrators; ensuring proper storage according to OSHA/CLIA standards
- Performs instrument maintenance, calibration and quality control
- Maintains equipment and ensures work areas are clean, stocked and organized.
Laboratory Analyst /Accessioning Supervisor
Keystone Laboratories
01.2014 - 04.2015
- Perform liquid-liquid and solid phase extractions (SPE) of urine samples for analysis; maintain records to insure test integrity and validation of standard test performance of patient specimens
- Load samples onto analytical equipment (GC/HPLC); review data and chromatography to report results
- Review and report chromatography results utilizing LIMS ( Laboratory Information Management System)
- Perform routine NCDOT (North Carolina Department of Transportation) and non-DOT urine collections on patients according to federal and state regulations while upholding customer confidentiality and HIPPA laws
- Trained new employees on equipment operation and bench SPE procedures; Trained new lead of accession on accessioning procedures and enacting policy/government regulations
- Accession urine specimens for drug screen analysis (Averaging between 500+) samples per day from various clients
- Properly determine which test needed to be conducted and route samples to correct area of the laboratory.
Education
Master of Business Administration - Health Services Administration
Strayer University
05.2016
Bachelor of Science - Biology
South Carolina State University
05.2010
Skills
- Possess excellent oral and written communication skills
- Non-compliance Assessments
- Quality Control Data Compilations
- Great analytical and organizational skills
- Advanced with basic computer operating systems and applications such as Microsoft Excel, Word, PowerPoint, and the Internet
- Possess good management and leadership skills
- Punctual and great with time management
- Establishing and Enforcing Policy
- Detail-Oriented
- Stellar use of Discretion
- Finished Product Inspection
- Chemistry
- Sample Preparation
- Lab result interpretation
- Data Collection
- Microbiological analysis
- Laboratory techniques
- Materials sampling
- Laboratory work competency
- Laboratory safety protocols
- Quality Assurance
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Reduced non-conformances during third-party audits by 15%, contributing to consistent high audit scores.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of production process improvements.
Timeline
Quality Assurance Specialist
Bona USA
03.2023 - Current
Quality Assurance Manager
Preventech
09.2018 - 04.2020
Quality Control Chemist
Atotech Usa
11.2016 - 09.2018
Quality Control Lab Technician
Nation Ford Chemical
02.2016 - 10.2016
Laboratory Technician
Physicians Choice Laboratory Services
03.2015 - 06.2015
Laboratory Analyst /Accessioning Supervisor
Keystone Laboratories
01.2014 - 04.2015
Master of Business Administration - Health Services Administration
Strayer University
Bachelor of Science - Biology
South Carolina State University