Melisa Busk
Cedar Hill,MO.
Summary
Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
Realty Executives Of Saint Louis
11.2021 - Current
- Earned Real Estate agent license and working in the real estate industry as an agent for Realty Executives.
Branch Supervisor
Alliance Credit Union
03.2017 - 07.2019
- Leading a team daily to ensure the branch was opened and closed properly
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Supervised call center, coaching performance and corrective action for all team members.
- Took ITIL online training to restructure call center to run more efficiently and reduce average speed of answer.
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Responded to customer requests for products, services, and company information.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to team support questions quickly to maintain call center efficiency.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Oversaw the branch and monitored overdrafts, wire transfers, collections and stop payment orders
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Branch Supervisor
First Community Credit Union
10.2007 - 05.2016
- Started as a Teller, became a Financial Service Consultant and worked my way up to Branch Supervisor
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Ensured the branch was opened and closed properly
- Meet monthly goals for loan disbursements, ordered cash, balanced and audited ATM and cash dispensers, conducted all transactions, notary public and balanced vault
Department Manager
Wal-Mart
01.2002 - 10.2007
- Started as a sales floor associate and became a department manager within 6 months
- Managed multiple departments, ordered merchandise, trained new associates and developed photos
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
Education
Nursing
Jefferson College
Hillsboro, MO1999
High School Diploma -
Northwest High School
House Springs, MO1997
Skills
- Experienced in leading associates daily in the financial industry
- Experienced in meeting goals and numbers set forth by upper management
- Great customer service skills
- Very detail oriented
- Great at working in fast paced environments
- Excellent Teamwork
- Providing Feedback
- Troubleshooting technical issues within service desk
- Meeting Coordination and Support
- Account and Client Management
- Staff Training
- Team Relationships
Timeline
Real Estate Agent
Realty Executives Of Saint Louis
11.2021 - Current
Branch Supervisor
Alliance Credit Union
03.2017 - 07.2019
Branch Supervisor
First Community Credit Union
10.2007 - 05.2016
Department Manager
Wal-Mart
01.2002 - 10.2007
Nursing
Jefferson College
High School Diploma -
Northwest High School