MELISA CASEY
Clinical Manager
NEWBERG,OREGON
Summary
Clinical healthcare professional equipped to lead and optimize patient care operations. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Clinical Manager
The Children's Clinic
01.2024 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed 14 employees with various personalities and from different cultures for large 14-physician practice.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Selected, promoted and terminated staff members.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Reviewed operational policies and recommended solutions and change to medical director.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Enhanced vaccine management by streamlining inventory processes and monitoring storage conditions regularly.
Pediatric Medical Assistant
The Children’s Clinic
04.2018 - 01.2024
- Rooming patients, obtaining vital signs, review patient history, and prepare for appointment with physician.
- Administering diagnostic test and physician approved procedures, such as immunizations and others assigned.
- Documenting vital signs, medications, allergies, and history information in the EHR prior to visit.
- Managing a desk: scheduling patients, referrals, tests. EHR management and proficiency, managing phone call flow and voice mail.
- Child development, growth chart maintenance, child safety, immunization administration and documentation, diagnostic testing, hearing and vision testing.
- Assisting the provider as needed for well child appointments and sick exams.
- Successfully work in a fast paced environment while maintaining professionalism and clarity in my work.
- Ability to multitask and prioritize workload.
- Punctual, regular, timely, and dependable attendance.
Pediatric Medical Assistant
The Portland Clinic
04.2015 - 04.2018
- Preparing patients for exams and/or treatment including taking vital signs and exam room set up, as directed by provider.
- Documenting vital signs, medications, allergies, and history information in the EHR prior to visit.
- Prioritizing and communicating patient concerns and making appropriate decisions regarding communicating and coordinating with clinicians for follow up.
- Assisting the provider as needed for well child appointments and sick exams.
- Child development, growth chart maintenance, child safety, immunization administration and documentation, diagnostic testing, hearing and vision testing.
- Restocking and cleaning exam rooms and utility daily.
- Managing a desk: scheduling patients, referrals, tests. EHR management and proficiency, managing phone call flow and voice mail.
- Assisting/floating to other departments as needed.
- Attending work regularly as scheduled.
- Participating as an active member in a patient-centered medical setting.
Pediatric Externship 180hrs
Kaiser Permanente
01.2015 - 02.2015
- During my externship I was able to room patients, chart, and schedule appointments. I was able to use my skills and knowledge as a medical assistant to assist the provider during exams. I administered vaccines under the supervision of my mentor.
Store Clerk
Beaverton Bakery
08.2013 - 02.2015
- Taking cake/cookies/pastry orders from customers.
- Recording daily cash flow.
- Preparing bank deposits.
- Stocking the store.
- High volume of incoming phone calls.
- Accurate processing of debit, credit, and cash payments.
Education
Medical Assisting -
Carrington College
Portland, Oregon01.2015
High School Diploma - undefined
Westview High School
Portland, Oregon01.2013
Skills
Epic experience
Centricity experience
Onboarding and coaching
Patient care
Patient engagement
Patient education
Clinical education
Training and mentoring
Staff supervision
Staff scheduling
Patient safety
Office procedures
Certification
Registered Medical Assistant
Timeline
Clinical Manager
The Children's Clinic
01.2024 - Current
Registered Medical Assistant
05-2018
Pediatric Medical Assistant
The Children’s Clinic
04.2018 - 01.2024
Pediatric Medical Assistant
The Portland Clinic
04.2015 - 04.2018
Pediatric Externship 180hrs
Kaiser Permanente
01.2015 - 02.2015
Store Clerk
Beaverton Bakery
08.2013 - 02.2015
High School Diploma - undefined
Westview High School
Medical Assisting -
Carrington College