Melisa Chambliss
Saint Robert,MO
Summary
Accomplished in brand management and guest relations, consistently demonstrating loyalty and commitment as an employee. Expertise lies in boosting occupancy rates and revenue, while fostering strong vendor partnerships. Skilled in staff training, operational efficiency, and delivering exceptional customer satisfaction. Possess keen attention to detail and strong problem-solving abilities, always determined to learn and overcome challenges. Rest assured, I will figure out anything I haven't mastered yet.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hotel General Manager
Quality Inn Hotel
08.2016 - Current
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving guests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Collaborated with sales team ( Bezla) on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Increased customer service ratings by providing a personable experience.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Evaluated and promptly resolved hotel operational issues. to include maintenance repairs. I have acquired a number of useful handy man skills.
Food Service Manager
Subway/Roadranger
06.2014 - 08.2016
- Trained and supervised new staff to enhance overall performance.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by improving communication amongst coworkers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Owner Cleaning Contractor
B&h Consulting Services
03.2010 - 11.2015
- Worked directly with a construction company and several realtor offices.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Cleaned residential, commercial, move out and post construction
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
Education
Associate of Science - Human Resources Management
Ozarks Technical Community College
05.2015
Skills
- Brand Management
- Guest Relations
- Vendor interaction
- Revenue Generation
- Office and staff streamlining
- Bookkeeping
- Payroll
- Word Processing
- Inventory Management
- Project Management
- Onboarding and Orientation
- Guest experiences
- Hospitality Management
Certification
- CM - Certified Manager Certification
- CPR Certification
Timeline
Hotel General Manager
Quality Inn Hotel
08.2016 - Current
Food Service Manager
Subway/Roadranger
06.2014 - 08.2016
Owner Cleaning Contractor
B&h Consulting Services
03.2010 - 11.2015
Associate of Science - Human Resources Management
Ozarks Technical Community College
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