Melisa Cinar
Little Falls,Nj
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Detail-oriented administrative assistant with experience in customer service, data entry and management.
Overview
8
8
years of professional experience
Work History
Store Manager and Pricing Specialist
Bed Bath & Beyond
09.2016 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed a cross-functional team responsible for developing an innovative dynamic-pricing system that boosted sales performance significantly.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Eservice Associate (From Home)
Bed Bath and Beyond
04.2020 - 07.2020
- Managed creation of customer orders, performing daily account checks.
- Managed order cancellations and refunds while monitoring inventory through system data.
- Monitored inventory and replenished stock for customer orders.
- Delivered presentations to employees, ensuring consistent progress updates.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
FC Associate - Shipdock
Amazon Fulfillment Center
04.2021 - 09.2021
- Executed loading and unloading operations to maintain shipment accuracy.
- Operated in palletize section constructing sturdy pallets.
- Organized and arranged totes for efficient shipment.
- Handled TDR team responsibilities.
- Facilitated smooth operation at docks for consistent deadline adherence.
- Transferred packages weighing up to 60 pounds on conveyor belt.
- Followed procedures at all times for personal and team safety.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Tracked production and quality control systems to proactively identify deficiencies.
- Followed orders precisely for correct items, sizes and quantities.
- Prepared and checked outbound shipments for accuracy.
- Received new stock and input values into computer system.
Receiving Lead
Burlington
02.2022 - 05.2022
- Trained team members and developed strategic initiatives.
- Showcased excellent proficiency in communicating effectively, solving problems efficiently, organizing tasks systematically and delegating responsibilities.
- Assigned responsibilities to team members.
- Motivated team members to meet established goals.
- Boosted performance by refining skill sets via coaching.
- Fostered growth by recognizing and addressing improvement opportunities.
- Supporting and voicing team requirements.
- Managed time efficiently.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Managed the scheduling of incoming shipments, optimizing workflow and maintaining a balanced workload for staff members.
- Collaborated with other departments to expedite order processing, reducing wait times for customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Moved furniture and boxes using utility dolly and truck ramp.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Helped train new employees in safe practices and warehouse procedures.
Administrative Assistant
AmerikadanIste/ Legrin LLC
08.2023 - 12.2024
- Recorded and updated information to maintain customer accounts.
- Determined problem causes, explained solutions, and monitored outcome effectiveness.
- Identified potential products and services for management through customer data analysis.
- Compiled and evaluated customer data to generate service reports.
- Achieved collaborative team goals effectively.
- Handled high volume of inbound calls and emails, offering team support.
- Increased number of sales leads.
- Established long-lasting trust through clear communication.
- Utilize proper techniques and tools to guarantee precision, validity, and completeness of information.
- Enhanced efficiency in managing customer orders, refunds, and exchanges.
- Handled more than 300 customer inquiries per month, sustaining a 95% satisfaction rate through efficient communication and problem-solving.
- Managed a monthly workload of 250+ support tickets.
- Collaborated with team to ensure task completion.
- Responded to various customer requests and needs promptly and efficiently.
Education
High School Diploma -
Cliffside Park High School
Cliffside Park, NJ06.2019
Associate Of Applied Business - Business Administration
Bergen Community College
Paramus, NJ01.2019
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Invoice processing
- Documentation and reporting
- Microsoft PowerPoint
- Data management
- Spreadsheets
- Data collection
- Staff management
- Mail distribution
- Payroll and budgeting
- Accounting support
- Strategic planning
- Project management
- Supervising staff
- Training and coaching
- Database management
- Account management
- Writing reports
- Business administration
- Prioritization
Timeline
Administrative Assistant
AmerikadanIste/ Legrin LLC
08.2023 - 12.2024
Receiving Lead
Burlington
02.2022 - 05.2022
FC Associate - Shipdock
Amazon Fulfillment Center
04.2021 - 09.2021
Eservice Associate (From Home)
Bed Bath and Beyond
04.2020 - 07.2020
Store Manager and Pricing Specialist
Bed Bath & Beyond
09.2016 - 01.2022
High School Diploma -
Cliffside Park High School
Associate Of Applied Business - Business Administration
Bergen Community College
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