MELISA COOK
Asheville,NC
Summary
Organized, proactive, and flexible administrative coordinator with experience in managing and executing multiple projects simultaneously while delivering exemplary client service, advancing organizational goals and priorities, and anticipating division/team needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Manager Extender
Vaya Health
08.2023 - Current
- Performing general outreach, engagement, and follow-up with over 200 members;
- Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation);
- Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing; such as providing education on members’ chronic conditions; teaching self-management skills and sharing self-help recovery resources; Providing education on common environmental risk factors including but not limited to the health effects of exposure to second and third hand tobacco smoke and e-cigarette aerosols and liquids and their effects on family and children; and Promoting wellness and prevention programs.
- Sharing information with the Buncombe County Care Manager and other members of the care team on the member’s circumstances;
- Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services;
- Participating in case conferences;
- Support the care manager in assessing and addressing unmet health-related resource needs.
Care Manager
RHA Health Services - Neil Dobbins Detox Center
05.2023 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Certified Peer Support Specialist
JULIAN F KEITH ALCOHOL & DRUG ABUSE TREATMENT CENTER
12.2022 - 08.2023
- Certified Peer Support Specialist serving as a liaison in the Acute Care Unit for the Social Work Department
- Provide support to clients using motivational interviewing, active listening and open-ended questions
- Facilitate psychoeducational groups on coping skills, managing emotions, triggers, understanding DBT/CBT therapy and positive attitudes for recovery
- Coordinate and assist Social Workers with multiple tasks including linking clients to resources for housing, mental health services and recovery meetings
- Gathering and providing resources for clients in the Acute Care Unit which included transportation, housing, support groups, mental health providers and any others support needed
- Communication with community stakeholders in gathering support from them for clients
- Making and scheduling appointments when needed in support of the department
- Attending team meetings to provide insight on the client's behavior and participation on the unit
Peer Extender
RHA HEALTH SERVICES
08.2022 - 06.2023
- Certified Peer Support Specialist serving as an In-Reach extender to support individuals in becoming familiar with the community and linking them to resources to support transition out of Adult Care Homes to Transformation Community Living
- Advocate and accompany members of the Program to community engagements while providing peer support
- Communication with Care Team providing support and advocacy for client's needs
- Anticipated outcome: Through the Peer Extender Program, linkage of resources and community inclusion efforts, Vaya will increase the number of members who transition into permanent supported housing and will increase the utilization of IPS-SE services
- Performing general outreach, engagement, and follow-up with members
- Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation)
- Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual)
- Sharing information with the care manager and other members of the care team on the member’s circumstances
- Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
- Participating in case conferences.
- Support the care manager in assessing and addressing unmet health-related resource needs.
Certified Peer Support
RHA HEALTH SERVICES
10.2021 - 08.2022
- Provided peer support to individuals with mental health and/or substance use disorder to promote individual self-determination and positive decision making
- Gave essential expertise and consultation to the entire team to promote a culture in which individual's point of view and preferences are recognized, understood, respected and integrated into treatment, rehabilitation, and community self-help activities
- Performed a wide range of tasks including community resources and networking while advocating for individuals with a desire for support
- Focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community
- Facilitated psychoeducational groups for recovery and mental health
Administrative Support Associate
APPALACHIAN STATE UNIVERSITY
07.2007 - 05.2017
- Company Overview: The Learning Assistance Program provided support to all students which included tutoring, learning skills, consultations
- At one time Disability and Equity services were part of the LAP
- Provided administrative duties for the Department which included the following state funded programs: Athletic Advising, Student Support Services, Disability and Equity Services, and Tutoring
- Supervised and supported students who worked with the Work First Program which included but was not limited to individuals with mental and social disorders
- Provided training and orientation for all students supervised
- Gathered resources and information to assist students to support for a well-rounded education
- Scheduling of transportation, reservations when needed, including scheduling building rooms
- Responsible for keeping payroll for all Tutors, this included calculating hours and inputting it into payroll reporting system
- Participated in proctoring exams for students with mental health disorders who needed more time and support with testing
- The Learning Assistance Program provided support to all students which included tutoring, learning skills, consultations
- At one time Disability and Equity services were part of the LAP
Education
Bachelor of Science (B.S.) - Management
University of Phoenix
Phoenix, AZ09.2024
Skills
- Time Management
- Communications
- Calendar Management
- Project Management and Execution
- Customer/Client Service
- Meeting Planning
- Confidentiality
- Problem Solving
- Scheduling
- Tech Savvy
- Motivational Interviewing
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Treatment management
Certification
- NC Certified Peer Support, 08/2021 - Present
- Other Certifications, WRAP, Motivational Interviewing, Money Matters, Community Resiliency Model, Advocating for Child and Adolescent Mental Health Services, Cannabis: What Mental Health and Addictions Specialists Need to Know, Gambling: The Hidden Addiction, Quitting Tobacco, CPR training
References
Upon Request
Additional Information
Years experience in the following fields:
- Call Center (inbound/outbound) experience
- Tailored Care Management experience
- Care Coordination experience
- NC Healthy Opportunities Pilot experience
Timeline
Care Manager Extender
Vaya Health
08.2023 - Current
Care Manager
RHA Health Services - Neil Dobbins Detox Center
05.2023 - 08.2023
Certified Peer Support Specialist
JULIAN F KEITH ALCOHOL & DRUG ABUSE TREATMENT CENTER
12.2022 - 08.2023
Peer Extender
RHA HEALTH SERVICES
08.2022 - 06.2023
Certified Peer Support
RHA HEALTH SERVICES
10.2021 - 08.2022
Administrative Support Associate
APPALACHIAN STATE UNIVERSITY
07.2007 - 05.2017
Bachelor of Science (B.S.) - Management
University of Phoenix
- NC Certified Peer Support, 08/2021 - Present
- Other Certifications, WRAP, Motivational Interviewing, Money Matters, Community Resiliency Model, Advocating for Child and Adolescent Mental Health Services, Cannabis: What Mental Health and Addictions Specialists Need to Know, Gambling: The Hidden Addiction, Quitting Tobacco, CPR training
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