MELISA ESCAMILLA
Childersburg,Alabama
Summary
Experienced office administrator with a strong track record in effectively managing administrative tasks, scheduling appointments, and coordinating meetings. Adept at handling multiple projects simultaneously to ensure timely completion of tasks and maintaining accurate records. Fluent in both verbal and written Spanish, enabling seamless communication with diverse individuals.
Overview
5
5
years of professional experience
Work History
Registration and Scheduling
Phoenix Medcom
09.2023 - 12.2023
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Oversaw accurate registration and scheduling of new leads for appointments and adhered to established scripts and procedures.
- Maintained open communication with dispatching staff to stay on top of scheduling changes and keep customers well-informed.
- Verified all patient demographic information when registering for services.
- Streamlined the verification process with meticulous attention to detail, ensuring accurate data entry and documentation.
- Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
Office Assistant II
Greenvale Pediatrics
09.2019 - 08.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Oversaw accurate registration and scheduling of new leads for appointments and adhered to established scripts and procedures.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Demonstrated flexibility in adapting to changing priorities and project requirements as needed, showcasing strong problem-solving abilities.
- Ensured client satisfaction by delivering high-quality translations that met or exceeded expectations while adhering to established guidelines.
Office Assistant
Growing Up Pediatrics
09.2018 - 07.2019
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Increased team productivity by streamlining the translation process through effective communication and organization.
- Demonstrated flexibility in adapting to changing priorities and project requirements as needed, showcasing strong problem-solving abilities.
- Developed strong relationships with clients by providing excellent customer service and addressing their translation needs promptly.
Education
High School -
Childersburg High School
05.2017
Skills
- Medical Terminology
- Administrative Experience
- Medical billing
- Insurance Verification
- Experience in Epic and Greenway Systems
- Outstanding Customer Service
- Microsoft excel, project, and Visio
Languages
Spanish
Native or Bilingual
Timeline
Registration and Scheduling
Phoenix Medcom
09.2023 - 12.2023
Office Assistant II
Greenvale Pediatrics
09.2019 - 08.2022
Office Assistant
Growing Up Pediatrics
09.2018 - 07.2019
High School -
Childersburg High School
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