Melisa Evans Preston
Heiskell,TN
Summary
To find a company that will utilize my customer service skills and energy to create a positive and productive work environment with excellent customer rapport. My work experience has allowed me to gain technical support knowledge, as well as customer support skills. Most of my positions have included phone communication, troubleshooting, multiple computer software, de-escalation, and problem resolution.
Overview
28
28
years of professional experience
Work History
Customer Service/Enrollment Specialist/Sales/Insurance Verification
Healthsnap
06.2023 - 04.2024
As an enrollment specialist I made outbound calls at a rate of 115 calls a day to patients. I provided all information about the programs recommended by the doctor while following strict HIPAA laws. Gathering personal and insurance information, and explaining the program in detail.
Technical Support/Customer Service Team Lead
Solar Titan USA
Knoxville, TN
04.2021 - 03.2023
As team lead of both customer service and technical I was responsible for training for both departments as well as technical troubleshooting and customer escalation. Working with scheduling, maintenance and repair to provide up to date information for the customers.
Customer Support/Technical Support/Admin Assistant
Idleair
Knoxville, TN
07.2012 - 04.2022
Service provider for the trucking industry. Support for both customers and field representatives for 20 sites. Fast paced environment with unique troubleshooting including payment issues. I was part time (as needed) after taking on a full time job as well as cleaning the office.
Customer Support/Technical Support Associate
ADT
Knoxville, TN
01.2020 - 05.2020
All aspects of home security. Technical support of software and hardware as well as processing payments.
Customer Service/Retail Associate
Cracker Barrel
Knoxville, TN
10.2003 - 10.2015
Opening/Closing specialist. All aspects of retail and restaurant position.
Software Technical Support /Customer Support
The Learning Company
03.1996 - 04.1999
Skills
- Windows and Mac Computers
- Customer Service
- De escalation
- Troubleshooting
- Problem Resolution
- Fast Paced Environment
- Record maintenance
- Documentation Management
- Billing support
- Interpersonal Relations
- Telephone and email skills
- Excellent Phone Demeanor
Communication Skills
As both an Associate and a Team Lead, I excel in working independently and as a team. I have excellent communication skills with customers as well as coworkers. I have had a multitude of experiences in resolving customer issues and building a positive rapport.
References
Daniel Maples, 865.567.9705
Amy Garner, 865.368.8202
Michael (Chip) Mincey, 865.207.7122
Brian MacDonald, 865.278.0318
Timeline
Customer Service/Enrollment Specialist/Sales/Insurance Verification
Healthsnap
06.2023 - 04.2024
Technical Support/Customer Service Team Lead
Solar Titan USA
04.2021 - 03.2023
Customer Support/Technical Support Associate
ADT
01.2020 - 05.2020
Customer Support/Technical Support/Admin Assistant
Idleair
07.2012 - 04.2022
Customer Service/Retail Associate
Cracker Barrel
10.2003 - 10.2015
Software Technical Support /Customer Support
The Learning Company
03.1996 - 04.1999