Melisa Ferhatovic

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

• Self-motivated, with a strong sense of personal responsibility.
• Answered customer questions and provided detailed product information.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Performed data entry and completed proper paperwork.
• Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Girls Soccer Team

Junior Ladies Club