Melisa Frasheri
Summary
Well-organized professional with 9+ years in overseeing administration operations for multiple departments, including communications, purchasing, finance and logistics. Adept at developing policies and procedures in alignment with corporate objectives. Remarkable communication, analytical and time management abilities.
Overview
8
8
years of professional experience
Work History
Local Resource Assistant
Nixon Peabody LLP
10.2021 - 10.2023
- Manage constant incoming requests from various departments to ensure timely delivery of resources to clients
- Increased Trust & Estate conforming projects productivity by 60%
- Review and redact sensitive documents
- Research and compile information for Daily Newsletter
- Maintain data room index by auditing documents to ensure everything is up to date
- Organize and maintain case materials using traditional and electronic document management systems
- Assist with coverage of front desk operations and office services.
Assistant General Manager
NEW YORK HEALTH AND RACQUET CLUB
11.2015 - 03.2020
- Conducted classes to teach maintenance and safety procedures to staff to ensure safety for customers and employees
- Participated in the development and implementation of policies, procedures, and initiatives to improve member care quality, safety, and satisfaction
- Managed payroll for maintenance staff, group fitness, front desk staff, massage therapist, and personal trainers
- Conducted performance evaluations, provided feedback, and facilitated staff development and training programs
- Analyzed internal processes and recommended implementation of procedural and policy changes to improve operations, such as supply changes or disposal of records
- Planned, administered, and controlled budgets for contracts, equipment, and supplies.
Education
Master of Science in Management Studies -
Boston University Questrom School of Business
Boston, MA05.2021
Bachelor of Art in Political Science -
City College
New York, NY05.2019
Skills
- Word
- Excel
- PowerPoint
- Tableau
- SQL
- Google Analytics
- R Programming
- Business Analytics: Marketing Data
- Consulting Foundations: Client Management and Relationships
- Marketing Analytics: Setting and Measuring KPIs
- CPR/AED Certified
- Effective Communicator
- Leadership
- Problem Solving
- Time Management
- Customer Service
- Coaching
- People Management
Academic Projects
MGH Springboard Studio, Boston University, Boston, MA, 2021
- Conducted a high-level analysis of the healthcare industry.
- Researched opportunities and ROI to increase productivity via new innovations.
- Worked in a group setting to come up with the best solutions to the current problems in the health care industry.
- Presented findings to leadership at Mass General Hospital Springboard Studio.
Languages
Albanian
Native or Bilingual
Timeline
Local Resource Assistant
Nixon Peabody LLP
10.2021 - 10.2023
Assistant General Manager
NEW YORK HEALTH AND RACQUET CLUB
11.2015 - 03.2020
Master of Science in Management Studies -
Boston University Questrom School of Business
Bachelor of Art in Political Science -
City College
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