Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melisa Garcia

Vallejo

Summary

Detail oriented and organized Pharmacy Technician with over 10 years of customer service experience, medication dispensing, and team management. Proficient in pharmacy operations including prescription processing, patient counseling, and inventory management. Committed to exceeding customer expectations with superior customer service and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Catering Waitress

Kanteen
03.2020 - Current
  • Supervise a team of assistant cooks and delegate their tasks to ensure smooth operations.
  • Train new staff in proper cooking techniques, sanitation procedures, and company policies.
  • Coordinate efficiently with kitchen staff to ensure food quality, presentation, and timely service.
  • Perform sanitation and organization of catering equipment at all stages of events.
  • Create visually appealing buffet displays that showcase our various dishes.

Pharmacy Technician

Avita Health System
01.2021 - 11.2024
  • Supervised a 4-member team of technicians ensuring efficient workflow and adherence to standards.
  • Trained new technicians in pharmacy procedures and effective customer service.
  • Dispensed medications accurately and provided counseling on proper medication usage.
  • Assisted with the development of training materials to educate new staff.
  • Ensured accurate and timely dispensing of maintenance medications for patients managing chronic conditions such as, diabetes, hypertension, asthma, and chronic kidney disease.
  • Monitored patient refill histories to identify nonadherence or potential gaps in therapy, collaborated with pharmacist to implement medication synchronization and reminder calls, and, supported (MTM initiatives to optimize treatment outcomes.
  • Provided education on medication schedules and proper device usage on insulin pens, and inhailers.
  • Processed prior authorizations, verified insurance coverage, and enrolled patients in manufacturer assistance or copay savings programs, reducing barriers to accesing high-cost medications for long term disease control.

Pharmacy Technician

Sonoma Valley Community Health Center
06.2017 - 01.2021
  • Accurately filled and dispensed prescriptions ensuring patient safety and adherence to guidelines.
  • Reviewed patient profiles for potential drug interactions or therapy optimization opportunities.
  • Collaborated with healthcare professionals to resolve insurance coverage issues.
  • Conducted medical therapy reviews for high-risk patients and updated info in the system accordingly.
  • Assisted with the development of training materials to educate new staff.
  • Supported chronic pain patients by processing controlled substance orders, verifying prescribers information, and ensuring regulatory compliance with clinic protocols.

Education

Licensed Pharmacy Technician -

Board of Pharmacy
02.2016

Skills

  • Pharmacy Tech Experience
  • Insurance Verification
  • Medical Billing & Scheduling
  • Medical Terminology
  • HIPPA
  • ICD – 10
  • Customer Service
  • Cash Handling
  • Data Entry
  • Chronic Disease Management
  • Hospital & Medical Office
  • Computer Literate
  • Bilingual (English & Spanish)

Timeline

Pharmacy Technician

Avita Health System
01.2021 - 11.2024

Catering Waitress

Kanteen
03.2020 - Current

Pharmacy Technician

Sonoma Valley Community Health Center
06.2017 - 01.2021

Licensed Pharmacy Technician -

Board of Pharmacy