Melisa Genovez
Portland,OR
Summary
I have been in a customer facing position since I began working, and have developed a fantastic ability to connect and communicate effectively with people in a fast paced setting. I am a trained barista searching for my next move within the coffee industry. I am dedicated to learning and growing within the specialty coffee industry, and am excited and eager to explore and challenge myself and expand my skillset. I am looking to become a part of a dedicated team, and thrive within a team environment.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2020 - Current
- Supervised daily operations to ensure optimal team performance and customer satisfaction.
- Managed inventory
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Addressed customer complaints and provided effective solutions to ensure satisfaction.
Education
High School Diploma -
Potomac High School
Dumfries, VASkills
- Cash handling
- Customer-oriented
- Conflict resolution techniques
- Fast learner
- Inventory counts
- Team player
- Exceptional customer service
- POS systems
- Calm demeanor
- Multitasking Abilities
- Cleanliness
- Menu memorization
- Inventory management
Timeline
Shift Supervisor
Starbucks
07.2020 - Current
High School Diploma -
Potomac High School