Melisa George

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• Supported quality assurance initiatives by reviewing diagnostic images for accuracy, consistency, and adherence to established guidelines.
• Optimized workflow efficiency within the radiology team by reducing DVD processing time to 25 minutes or less.
• Spearheaded efforts to improve patient education materials regarding various diagnostic imaging tests available at the facility.
• Coordinated training sessions on new processes, applications, enhancing overall department productivity while reducing errors in data entry.
• Ensured accurate documentation, maintaining organized records for all radiology procedures and results.
• Compiled radiology studies and processed outgoing requests for client continuation of care.
• Contributed to a positive work environment by mentoring new staff members on department protocols and best practices.

• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
• Explains various types of Radiologic procedures and applicable costs.
• Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
• Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
• Contributed to team efforts in achieving quality assurance benchmarks related to patient services processes.
• Took copayments and compiled daily financial records.

• Improved patient data accuracy by meticulously reviewing and validating medical records and diagnoses.
• Streamlined workflows by introducing efficient document scanning practices, significantly reducing manual labor requirements.
• Enhanced departmental efficiency through the implementation of an electronic health record system, streamlining data entry and retrieval processes.
• Ensured compliance with federal regulations by conducting regular audits of patient files and implementing necessary corrective actions.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in improved patient outcomes.
• Assisted in the development of policies and procedures to maintain HIPAA compliance within the organization.

• Ensure that all protected health information is processed in accordance with regional, national, state and federal regulations
• Work closely with internal/external customers to meet their health information management needs as it relates to release of protective health information via paper and electronic media
• Improved patient data accuracy by meticulously reviewing and validating medical records and diagnoses.
• Enhanced departmental efficiency through the implementation of an electronic health record system, streamlining data entry and retrieval processes.
• Optimized data integrity by implementing strict quality control protocols for Health Information Management processes.
• Supported medical staff by providing timely access to accurate patient information, enabling informed decision-making in treatment planning.
• Streamlined workflows by introducing efficient document scanning practices, significantly reducing manual labor requirements.
• Reduced the need to fax 100's of pages of Medical Records for disability claims to Social Security by implementing Electronic Fax.

• Developed and assisted with developing processes to improve workflow
• Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
• Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
• Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
• Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
• Contributed to revenue growth by identifying opportunities for services requiring authorization within the organization by confirming authorizations securing $3500 per client for substance abuse program for over 200 patients.

• Enhanced patient care by accurately recording and maintaining health information data.
• Streamlined processes for efficient record retrieval, reducing wait times for healthcare providers.
• Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
• Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
• Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
• Assisted in conducting internal audits on medical records, identifying areas for improvement and implementing corrective action plans.
• Participated in cross-functional committees or workgroups focused on improving overall quality and efficiency within the healthcare organization related to health information management processes.
• Accurately processed Release of Information requests.
• Implemented process to enroll into Social Security document sharing for disability records, saving $10K annually for paper supplies purchasing.